IT Support Technician — Flexible, Full-Time Role

AI Talent; Sydney; On-site; AUD 70,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Superannuation

Flexible hours

Job summary

AI Talent is seeking an ICT Support Technician to provide reliable support across computer infrastructure, software systems and web technologies. You will diagnose issues, maintain hardware/software, and ensure end users receive timely assistance.

Ideal candidates are proactive problem-solvers with strong communication skills, who thrive in a fast-paced setting and are committed to high-quality technical support.

Qualifications

• Certificate III/IV in Information Technology or related discipline.
• Experience in technical support, helpdesk or IT operations.
• Solid knowledge of Windows, macOS and Linux operating systems.
• Experience installing, configuring and troubleshooting software and peripherals.
• Networking basics: TCP/IP, DNS, DHCP, LAN/WAN.
• Experience with web tech and CMS familiarity.
• Strong analytical and communication skills.

Responsibilities

• Diagnose and resolve software/hardware issues for end users.
• Install, configure, and maintain approved software applications.
• Update and adapt configurations to meet user needs.
• Manage networks (wired and wireless) to ensure reliable connectivity.
• Design, update and maintain organisational websites and content.
• Repair and replace peripherals and manage asset records.
• Provide first and second-level support in person, remotely, or via helpdesk.
• Log incidents and resolutions in the ticketing system.
• Promote efficient use of apps and equipment; provide training when needed.
• Collaborate with stakeholders and vendors to resolve complex issues.
• Perform routine system checks and preventative maintenance to minimise downtime.
• Maintain comprehensive technical documentation and diagrams.

Skills

Troubleshooting

Helpdesk

Networking basics

Windows/macOS/Linux

Documentation

Customer service

Remote support

Education

Certificate III/IV in IT

Tools

ServiceNow

Jira Service Management

Freshdesk

Remote Desktop Tools

Microsoft 365

Azure

Job description

AI Talent is seeking an ICT Support Technician to provide reliable support across computer infrastructure, software systems and web technologies. You will diagnose issues, maintain hardware/software, and ensure end users receive timely assistance.

Ideal candidates are proactive problem-solvers with strong communication skills, who thrive in a fast-paced setting and are committed to high-quality technical support.