End User IT Support Technician - Travel & Remote Sites

The Onset

Melbourne

On-site

AUD 65,000 - 100,000

Full time

3 days ago

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Job summary

The Onset is seeking an End User Support Technician to lead desktop end-user support at the customer site and provide coverage to designated remote sites. Travel to remote sites may be required, and strong English communication is essential.

You will deploy and administer IT systems, install and configure software/hardware, perform incident resolution, and ensure security compliance while delivering high-quality IT services in a global environment.

Qualifications

Certificate Level IT qualifications with 4+ years of related work experience.
Experience with PC hardware and Windows 10+.
Ability to obtain SECRET security clearance.
Experience with IT service management and ticket systems like ServiceNow.

Responsibilities

Provide desktop end-user support at the customer site and remote locations.
Deploy and administer IT systems, including desktops, servers, network equipment, and mobile devices.
Install, configure, monitor, and maintain software and hardware.
Resolve incidents or escalate to appropriate groups.
Maintain security and policy compliance.
Document procedures and participate in regional meetings.
Travel to remote sites as required.