Front of House & Office Experience Lead

Steadfast Group; Sydney; Presencial; AUD 55.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous leave entitlements

Flexible work options

Wellbeing resources

Employee assistance program

Insurance offerings

Descripción de la vacante

Steadfast Group is seeking a Front of House Receptionist for our Sydney office. The role is full-time and office-based, five days a week, focusing on welcoming visitors, supporting day-to-day reception tasks and collaborating with the People and Events teams to maintain an organized workplace.

You will deliver professional customer service, assist with meeting room setups, sign-in processes via Verkada, and handle calls and messages with clarity and courtesy.

Formación

• Previous experience in customer service role is desirable but not essential.
• Clear and concise written and verbal communication, with the ability to respond professionally to difficult calls.
• Ability to organise routine tasks, follow agreed priorities and remain calm during busy periods.
• A cooperative team approach and the confidence to use initiative within established procedures and the role’s authority.
• Basic computer skills, including email, calendars and Microsoft Office, with a willingness to learn Steadfast’s telephony and room-booking systems.

Responsabilidades

• Greet visitors and ensure reception and client-facing areas are professionally presented.
• Assist with meeting room resets and coordinate courier deliveries.
• Answer calls, forward accurate messages via Teams or email, and provide routine admin support.
• Log and securely store incoming courier deliveries and arrange couriers when required.
• Support the Office Manager, People Team and Events team with office services and reception coverage.

Conocimientos

Customer service

Communication

Organisation

Team player

Microsoft Office

Herramientas

Verkada sign-in

Microsoft Teams

Microsoft Office

Descripción del empleo

Steadfast Group is seeking a Front of House Receptionist for our Sydney office. The role is full-time and office-based, five days a week, focusing on welcoming visitors, supporting day-to-day reception tasks and collaborating with the People and Events teams to maintain an organized workplace.

You will deliver professional customer service, assist with meeting room setups, sign-in processes via Verkada, and handle calls and messages with clarity and courtesy.