Senior Workers' Compensation Claims Specialist

Qantas; Sydney; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Wellbeing days

Career progression

Job summary

Qantas is seeking a Customer Service Specialist in Sydney to support clients through the claims process. You will conduct consultations via phone and Zoom, assess eligibility, and manage necessary documentation and CRM records.

Ideal candidates have at least 12 months in customer service, exceptional communication skills, and the ability to handle sensitive conversations with strong administrative precision. The role offers AU$70,000 plus super per year, with annual salary reviews.

Qualifications

• At least 12 months of experience in a Customer Service capacity.
• Exceptional communication skills and ability to build rapport quickly.
• Confidence handling sensitive conversations.
• Strong administrative skills and attention to detail.
• Comfortable learning new systems and CRM platforms.

Responsibilities

• Conduct client consultations via phone and Zoom.
• Assess eligibility and gather detailed client information.
• Explain the claims process and guide clients through next steps.
• Manage documentation, forms and claims administration.
• Liaise with hearing service providers and other stakeholders.
• Maintain accurate CRM and internal system records.
• Assist with managing claims and legal-style case files.

Job description

Customer Service Specialist

Location: Sydney

Salary: $70,000 + Super – Flexible (Annual Salary reviews)

• 3 Wellbeing Days annually after probation
• Career progression and development opportunities (All current leaders have worked their way up)

Your Day-to-Day

• Conduct client consultations via phone and Zoom.
• Assess eligibility and gather detailed client information.
• Explain the claims process and guide clients through next steps.
• Manage documentation, forms and claims administration.
• Liaise with hearing service providers and other stakeholders.
• Maintain accurate CRM and internal system records.
• Assist with managing claims and legal-style case files.

What We’re Looking For

• At least 12 months of experience in a Customer Service capacity.
• Exceptional communication skills and ability to build rapport quickly.
• Confidence handling sensitive conversations.
• Strong administrative skills and attention to detail.
• Comfortable learning new systems and CRM platforms.