Customer Service Representative

MAYDAY Recruitment Group; Sydney; Hybrid; AUD 65,000 - 71,000; Full time

Benefits offered by this job

Hybrid role

Parramatta offices

Company benefits

Job summary

MAYDAY Recruitment Group is partnering with a leading health insurer in Parramatta to recruit a Customer Service Consultant for a full-time, in-office role with a hybrid option after training.

The position focuses on delivering exceptional phone-based service, resolving inquiries, retaining customers and supporting loyalty programs. The team offers growth and strong leadership in a collaborative environment.

Qualifications

• Experience in a busy customer-focused environment.
• Experience in front office call centres, administrative or customer service role.
• Available to commence employment 9 November.
• Strong communication and interpersonal skills with patience, clarity and empathy.
• Ability to use tact, diplomacy and negotiating skills with difficult customers to achieve a positive outcome.
• Ability to develop and maintain positive working relationships with internal stakeholders.

Responsibilities

• - Customer service - Responding to inbound calls from clients and address their needs, complaints, or other issues with products as required.
• - Problem solving - Have quality customer discussions to uncover the core reason the customer is looking to discharge their policy, with outcomes structured around to add value and benefit while retaining the customer relationship.
• - Negotiation - Utilise proactive persuasive/retention skills to turn requests for disconnection into saves or opportunities.
• - Continuous Improvement - Taking part in training and other learning opportunities to expand knowledge of company and position.
• - Delivery focus - Understanding and striving to meet or exceed all metrics and KPIs while providing excellent consistent customer service.

Skills

Strong communication

Interpersonal skills

Empathy

Patience

Negotiation

Job description

MAYDAY Recruitment are exciting to be partnering with a leading health Insurer who provide comprehensive health insurance and other covers while offering great personal service, located in Parramatta.

As a Customer Service Consultant, you will deliver exceptional customer service over the phone with the aim of deepening customer loyalty, advocacy and retention and responding to calls in a timely manner.

What's in it for you?

• Full-time permanent position
• $65,000.00 + 9.5% shift loading, + super ($71,000 plus super)
• Lovely offices located in Parramatta.
• Full-time in the office, 09:00 - 6pm Monday - Friday.
• Opportunity to work alongside a fantastic leaders and supportive team members who will foster your professional growth
• Great company benefits
• Hybrid role (3 days work from home once trained)

The role:

• Customer service - Responding to inbound calls from clients and address their needs, complaints, or other issues with products as required.
• Problem solving - Have quality customer discussions to uncover the core reason the customer is looking to discharge their policy, with outcomes structured around to add value and benefit while retaining the customer relationship.
• Negotiation - Utilise proactive persuasive/retention skills to turn requests for disconnection into saves or opportunities.
• Continuous Improvement - Taking part in training and other learning opportunities to expand knowledge of company and position.
• Delivery focus - Understanding and striving to meet or exceed all metrics and KPIs while providing excellent consistent customer service.

The ideal candidate

• Demonstrated experience in a busy customer focused environment.
• Experience in front office call centres, administrative or customer service role.
• Be available to commence employment 9th of November
• Strong communication and interpersonal skills characterised by patience, clarity and empathy at a personal, written and telephone level.
• Ability to use tact, diplomacy and negotiating skills when handling difficult customers to achieve a positive outcome.
• Ability to develop and maintain positive working relationships with internal stakeholders.