Claims Consultant

Sure Insurance; Brisbane; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangement

Growth opportunities

Professional development

Flexible work options

Job summary

Sure Insurance offers a hybrid work arrangement with two days per week from home and a clear path for growth in Queensland’s fastest growing insurance business. You will focus on servicing the customer, not rushing calls, while handling the full claims cycle and educating insureds on the process.

As Claims Specialist, you will manage claim portfolios, communicate regularly with customers, and work closely with suppliers to ensure fair settlements and timely resolutions.

Qualifications

• Experience in handling the full claim cycle.
• Strong customer service orientation.
• Excellent verbal and written communication.
• Ability to work in a fast-paced environment.

Responsibilities

• Process new claims and manage existing claims.
• Guide insureds through the claims process.
• Maintain regular communication with customers.
• Develop strong relationships with suppliers.
• Represent Sure Insurance professionally as the primary contact for claims.

Skills

Customer service

Communication skills

Claims processing

Relationship building

Tools

CRM systems

Job description

At Sure Insurance, we aspire to be the leader in providing our customers with insurance products that are fair, transparent and represent value for money.

We are committed to ensuring that every customer interaction is one that leaves them delighted. We pride ourselves on not operating like your typical insurance company but as part of a community.

What we offer you:

• Hybrid working - 2 days per week from home
• An opportunity to be part of Queensland's fastest growing insurance business
• Focus on servicing the Customer, not average call times
• Passionate management team who genuinely enjoy creating a culture that rewards high performance whilst encouraging personal growth and great customer outcomes.
• Excellent personal and professional development opportunities
• Genuine flexibility

The opportunity:

• Excitement! Be part of something new and help shape the future of our business.
• Genuine opportunity for growth
• Work with customers to educate them and provide them with fair and great service
• Ability to challenge the norm.

Key Responsibilities include but are not limited to:

• Processing New Claims & Managing Existing Claims: You'll handle the processing of new insurance claims notifications while efficiently managing an existing portfolio of claims.
• Guide Insureds through the Claims Process: You'll provide timely, informative, and professional communication to ensure our insureds understand the claims process and receive a fair settlement for valid claims.
• Claim Portfolio Management: Collect necessary information and documents to proceed with claims, ensuring the accuracy of estimates. You'll maintain regular contact with customers, ensuring communication at least every 10 working days for open claims.
• Interpretation of Policy Wording: You'll assess the policy wording to determine the extent of coverage for each claim and apply any warranties or exclusions where applicable.
• Supplier Relationship Management: Build and maintain strong relationships with Sure's valued suppliers to ensure smooth claim processing and resolution.
• Face & Voice of Sure Insurance: As the Claims Specialist, you will be the primary point of contact for all claims interactions, representing Sure Insurance with professionalism and dedication.

About You:

• Experience in handling the full claim cycle - Preferred
• Minimum of 1 year of customer service experience is required.
• An eager approach to providing top-tier service and ensuring satisfaction.
• You're motivated, enthusiastic, and able to build rapport with customers and key stakeholders.
• You're keen to learn and grow within a supportive team environment.
• You thrive in a fast-paced environment and can deliver exceptional results.
• Ability to work independently while contributing to team success.
• You possess excellent verbal and written communication skills, making it easy to interact with both customers and colleagues.
• Australian citizenship or permanent residency is required.