Claims Consultant

Sharp and Carter; North Sydney; Hybrid; AUD 46,000 - 66,000; Full time

Benefits offered by this job

Hybrid work arrangement

Structured onboarding and training

Job summary

Sharp and Carter is recruiting for Claims Consultants on a 6-month contract in North Sydney (Hybrid). The role involves handling a portfolio of travel and accident claims from lodgement through to settlement, with structured onboarding, training, and buddy support.

You will work in a supportive team within a modern North Sydney office, enjoying a hybrid setup (3 days in the office, 2 days from home) and a competitive hourly rate.

Qualifications

• We are seeking candidates with strong communication and stakeholder management abilities.
• A customer-focused mindset and reliable work ethic are essential.
• Experience in insurance or claims handling is advantageous.

Responsibilities

• Manage a portfolio of claims end-to-end from lodgement to settlement.
• Assess claim documentation and determine outcomes.
• Liaise with customers, medical professionals, employers and third-party stakeholders.

Skills

Excellent communication

Stakeholder management

Customer service

Job description

Claims Consultant | 6-Month Contract | North Sydney (Hybrid)

$40.84 per hour + superannuation | Multiple roles available | Working Holiday Visa holders welcome

Are you an experienced Claims Consultant looking for your next opportunity within a supportive and well-established insurance team?

We’re partnering with a leading organisation seeking Claims Consultants to join their growing team on an initial six-month contract basis.

These opportunities sit across both Travel & Accident Claims, offering the chance to develop your technical claims expertise while working within a collaborative and people-focused environment.

You’ll be responsible for managing a portfolio of claims from lodgement through to settlement, providing exceptional service to customers while ensuring claims are assessed accurately and efficiently.

You’ll work closely with experienced colleagues, receive structured training, and be supported by a dedicated buddy during onboarding.

Key Responsibilities

• Manage a portfolio of claims end-to-end
• Assess claim documentation and determine claim outcomes
• Liaise with customers, medical professionals, employers, and third-party stakeholders
• Gather and review supporting information
• Negotiate and process claim settlements within delegated authority limits
• Maintain accurate claim records and notes
• Deliver exceptional customer service throughout the claims lifecycle

What’s on Offer?

• Initial 6-month contract
• Rate: $40.84 per hour + Super
• Hybrid working arrangement (3 days in office, 2 days from home)
• Modern North Sydney office location
• Structured onboarding and training program
• Supportive team environment
• Opportunity to develop specialist travel and accident claims experience

About You

We’re open to candidates from a variety of insurance backgrounds, including:

• Travel Claims
• Personal Accident Claims
• Motor Claims
• General Insurance Claims
• Workers Compensation
• Allied Health or Medical backgrounds

Most importantly, we’re looking for individuals who demonstrate:

• A strong work ethic and positive attitude
• Excellent communication and stakeholder management skills
• The ability to manage competing priorities and deadlines
• A customer-focused approach
• Reliability, accountability, and a willingness to learn