Customer Care & Claims Support Consultant

I'm In The Right; North Sydney; On-site; AUD 24,000 - 32,000; Full time

Benefits offered by this job

Comprehensive training and tools

Novated Leasing

Employee Assistance Program (EAP)

Weekly pay

Work from home opportunities

Incentive opportunities

Job summary

I’m In The Right in North Sydney is seeking an entry level Customer Care & Claims Support Consultant to become the first point of contact for customers during challenging moments. You’ll receive full training, no prior industry experience required, and will handle calls, gather information, and coordinate with insurance providers to support smooth claims.

This full‑time role offers weekly pay, a supportive team culture, and clear pathways to grow within the business as you build confidence and

Qualifications

• No prior industry experience required.
• Excellent customer service focus.
• Strong communication and rapport-building skills.
• Reliable, organised and team-oriented.

Responsibilities

• Handle inbound and outbound calls with customers.
• Liaise with Insurance Providers regarding claim details.
• Capture customer information and complete data entry.
• Escalate cases to other teams or Team Leaders when required.

Skills

Call handling

Data entry

Insurance liaison

Customer service

Communication

Education

High school diploma

Job description

Customer Care & Claims Support Consultant

Customer Care & Claims Support Consultant (Entry Level)

North Sydney | Full‑Time | Training Provided | Weekly Pay

I’m In The Right is Australia’s leading accident management service, helping not‑at‑fault drivers navigate the stress and disruption of motor vehicle collisions. From 24‑hour support and towing to accident replacement vehicles and repair coordination, we manage the entire process so our customers can get back on the road with confidence.

We pride ourselves on exceptional customer care and are looking for dedicated Customer Care & Claims Support Consultants (Entry Level) to join our growing team.

About the Role

As part of our North Sydney team, you will be the first point of contact for customers who need clear guidance and reassurance during a challenging moment. You’ll receive full training — no prior industry experience required.

Your responsibilities will include:

• Handling inbound and outbound calls with customers
• Liaising with Insurance Providers regarding claim details
• Capturing customer information and completing data entry
• Escalating cases to other teams or Team Leaders when required

About You

You genuinely understand what great customer service looks and feels like. You're the type of person who naturally builds trust, communicates clearly, and always tries to make someone’s day a little easier.

You will thrive in this role if you are:

• Customer‑focused and willing to go the extra mile
• A strong communicator with great rapport‑building skills
• Reliable, organised, and comfortable in a team environment
• Calm under pressure, with a positive attitude

It’s beneficial (but not essential) if you have:

Customer service experience (retail, hospitality, call centre, admin)

Strong problem‑solving ability

Time‑management and organisational skills

If you bring the right attitude, we’ll teach you the rest.

Why You’ll Love Working with Us

This is more than just a job — it’s a chance to grow with a business that invests in its people and offers real career pathways.

We offer:

• Comprehensive training and all tools provided
• Supportive team culture based on our core values: Customer Focused, Integrity, Improvement, Team, Reliable
• Novated Leasing options
• Employee Assistance Program (EAP)
• Weekly pay
• Incentive opportunities
• Work from home opportunities