Claims Support Officer

Suncorp; Sydney; On-site; AUD 75,000 - 91,000; Full time

Job summary

Suncorp is seeking a Claims Operations Support Officer in Sydney to join the Personal Injury Claims Operations team. This full-time 12-month contract role supports customers, claims teams and partners through customer service, claims administration and operational tasks in a fast-paced contact centre.

The role requires effective communication, attention to detail and the ability to manage multiple tasks within a dynamic environment; prior insurance or financial services experience is highly

Qualifications

• Previous experience in customer service, administration, contact centre or operations environments.
• Strong communication skills with the ability to build rapport and handle customer conversations with empathy and professionalism.
• Excellent attention to detail and the ability to manage multiple tasks in a fast-paced environment.
• Confidence using Microsoft Office and web-based systems.
• A proactive and adaptable approach, with strong problem-solving and organisational skills.
• Experience within insurance, claims or financial services will be highly regarded.

Responsibilities

• Be the first point of contact for customer enquiries across a range of Personal Injury insurance schemes, delivering a positive and supportive customer experience.
• Manage inbound calls and provide accurate information in line with business procedures and regulatory requirements.
• Support Claims teams through administrative and operational tasks including claim reviews, claim reopen requests, payment updates and system validation activities.
• Investigate and follow up information required to support claims processing and customer outcomes.
• Manage customer feedback and escalation complex matters where required.
• Contribute to continuous improvement initiatives and support the wider team during busy periods.

Skills

Customer service

Administration

Operations

Communication

Attention to detail

Microsoft Office

Empathy

Problem-solving

Organisational skills

Insurance background

Tools

Microsoft Office

Job description

We’re looking for a Claims Operations Support Officer to join our Personal Injury Claims Operations team in Sydney. In this role, you’ll support customers, claims teams and business partners through a mix of customer service, claims administration and operational support activities within a fast-paced Contact Centre environment.

This is a full-time, 12-month contract opportunity based in Sydney. Salary $82,800.

What you’ll do

Be the first point of contact for customer enquiries across a range of Personal Injury insurance schemes, delivering a positive and supportive customer experience.

Manage inbound calls and provide accurate information in line with business procedures and regulatory requirements.

Support Claims teams through administrative and operational tasks including claim reviews, claim reopen requests, payment updates and system validation activities.

Investigate and follow up information required to support claims processing and customer outcomes.

Manage customer feedback and escalation complex matters where required.

Contribute to continuous improvement initiatives and support the wider team during busy periods.

What you’ll bring

Previous experience in customer service, administration, contact centre or operations environments.

Strong communication skills with the ability to build rapport and handle customer conversations with empathy and professionalism.

Excellent attention to detail and the ability to manage multiple tasks in a fast-paced environment.

Confidence using Microsoft Office and web-based systems.

A proactive and adaptable approach, with strong problem-solving and organisational skills.

Experience within insurance, claims or financial services will be highly regarded.

What we can offer you

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

• Employee discounts and rewards -exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
• Study support- We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
• Parental Leave- All permanent employees who are primary carers are offered 20 weeks parental leave.
• Wellness- We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why you'll love working with us

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact***************@suncorp.com.au or a confidential conversation.