Remote-Friendly Admin & Membership Services Lead

National Parks Association of NSW; Sydney; Hybrid; AUD 39,000 - 52,000; Part time

Job summary

The National Parks Association of NSW is seeking an enthusiastic Administrative Services Officer to deliver administrative services across the organisation, supporting member engagement and operations from our Sydney office with hybrid/WFH options.

This role requires proficiency in CRM systems (preferably Salesforce), MS Office 365, and data processing, with strong written and interpersonal skills to liaise with members and branches.

Qualifications

• 2+ years experience in an administrative, customer service, financial support or similar role.
• Excellent attention to detail with strong organisational and time management skills.
• Strong written, verbal and interpersonal communication, engaging with supporters and staff.
• Experience using MS Office 365, Salesforce, Mailchimp and digital systems; able to learn new software quickly.
• Knowledge of basic HTML coding is advantageous.
• Experience with data analysis, reporting, databases and preparing reports.
• Experience processing payments, reconciliations, or administrative documentation accurately.
• Proactive, resourceful, flexible, and able to support a small team.

Responsibilities

• Maintain organisational records and Salesforce-based member elements.
• Administer and support the volunteer program.
• Office administration: MS Office 365, SharePoint, calendars and liaison with IT.
• Support and grow membership base, including onboarding.
• Manage memberships: renewals and inquiries.
• Provide central contact point for the organisation and direct inquiries.
• Assist accounts processing with Finance Manager.
• Coordinate in-person events and State Council meetings.

Skills

Administration

Customer service

Financial support

MS Office 365

Salesforce

Mailchimp

HTML basics

Data analysis

Reporting

Payments processing

Reconciliations

Organisational skills

Time management

Communication

Independent working

Event coordination

Office administration

Education

Business administration or finance qualification

Tools

Salesforce

Xero

MS Office 365 / SharePoint

Mailchimp

Job description

The National Parks Association of NSW is seeking an enthusiastic Administrative Services Officer to deliver administrative services across the organisation, supporting member engagement and operations from our Sydney office with hybrid/WFH options.

This role requires proficiency in CRM systems (preferably Salesforce), MS Office 365, and data processing, with strong written and interpersonal skills to liaise with members and branches.