Administrative Services Officer

National Parks Association of NSW; Sydney; Híbrido; AUD 39 000 - 52 000; Tempo parcial

Resumo da oferta

The National Parks Association of NSW is seeking an enthusiastic Administrative Services Officer to deliver administrative services across the organisation, supporting member engagement and operations from our Sydney office with hybrid/WFH options.

This role requires proficiency in CRM systems (preferably Salesforce), MS Office 365, and data processing, with strong written and interpersonal skills to liaise with members and branches.

Qualificações

• 2+ years experience in an administrative, customer service, financial support or similar role.
• Excellent attention to detail with strong organisational and time management skills.
• Strong written, verbal and interpersonal communication, engaging with supporters and staff.
• Experience using MS Office 365, Salesforce, Mailchimp and digital systems; able to learn new software quickly.
• Knowledge of basic HTML coding is advantageous.
• Experience with data analysis, reporting, databases and preparing reports.
• Experience processing payments, reconciliations, or administrative documentation accurately.
• Proactive, resourceful, flexible, and able to support a small team.

Responsabilidades

• Maintain organisational records and Salesforce-based member elements.
• Administer and support the volunteer program.
• Office administration: MS Office 365, SharePoint, calendars and liaison with IT.
• Support and grow membership base, including onboarding.
• Manage memberships: renewals and inquiries.
• Provide central contact point for the organisation and direct inquiries.
• Assist accounts processing with Finance Manager.
• Coordinate in-person events and State Council meetings.

Conhecimentos

Administration

Customer service

Financial support

MS Office 365

Salesforce

Mailchimp

HTML basics

Data analysis

Reporting

Payments processing

Reconciliations

Organisational skills

Time management

Communication

Independent working

Event coordination

Office administration

Formação académica

Business administration or finance qualification

Ferramentas

Salesforce

Xero

MS Office 365 / SharePoint

Mailchimp

Descrição da oferta de emprego

Location: Sydney, NSW | Flexible hybrid/WFH options and a mission-based role supporting conservation and community engagement.

The National Parks Association of NSW (NPA) is looking for an enthusiastic Administrative Services Officer. NPA is a member-based organisation focused on conservation advocacy and experiences in nature. Our purpose is to protect nature through community action.

The Administrative Services Officer reports to the Director-Operations and works closely with NPA members, regional branches, committees and staff. This is a busy position that leads on delivering administrative services across the organisation to support member and supporter engagement, growth and retention.

The role contributes to administrative process and service improvements. It requires a high level of proficiency in Customer Resource Management systems, preferably Salesforce. It requires a “can do” person with exceptional interpersonal skills and the proven capacity to provide effective support across a dispersed and diverse organisation.

NPA has an office in the Sydney CBD, Central railway and there are options for periodic or regular work from home. This is a part-time role of 22.8 hours per week.

Key Responsibilities

• Maintain organisational records, document management systems, email groups, distribution lists and member focused elements of our Salesforce Customer Resource Management system.
• Administer and support NPA’s volunteer program.
• General office administration tasks including management of MS Office 365 SharePoint, email groups and calendars and liaison with IT service providers.
• Support and grow NPA’s membership base, including member onboarding.
• Manage membership processes including renewals and inquiries.
• Provide a central contact point for NPA and efficiently direct incoming calls, mail, reports and emails to the relevant staff, committees and branches.
• Provide accounts processing and support to our Finance Manager.
• Support coordination of in person events and meetings, including of State Council meetings.

Attributes and Skills

• 2+ years experience in an administrative, customer service, financial support or similar role.
• Exceptional attention to detail along with great organisational and time management skills, with the ability to juggle competing priorities and work independently.
• Strong written, verbal and interpersonal communication skills, with the ability to build positive relationships and engage warmly and professionally with supporters, colleagues and external stakeholders.
• Confidence and proven experience using MS Office 365, Salesforce, Mailchimp, spreadsheets and digital systems, with the ability to quickly learn new software.
• Confidence with basic HTML coding.
• Experience with data analysis and reporting, database management, and preparing reports.
• Experience processing payments, reconciliations, or administrative documentation with accuracy.
• A proactive, resourceful and flexible approach, with a willingness to pitch in and support a small, busy team.
• Ability to work from our Sydney office at least 2 days a week
• Unrestricted working rights in Australia

Highly Desirable

• A qualification in business administration, finance or a related discipline
• Experience using Xero or similar accounting software
• Experience working in a member-based non-profit organisation.
• Passion for the environment and alignment with NPA purpose and values.