Client Relationship Officer

Ignite; Parramatta; On-site; AUD 70,000 - 90,000; Full time

Job summary

Ignite is seeking a Client Relationship (Community Engagement) Officer for a full-time, on-site role in Parramatta. The successful candidate will coordinate membership growth, manage community groups, and deliver high-quality member services in a not-for-profit setting.

You will build strong relationships with members, volunteers, and stakeholders, maintain accurate CRM records, and support process improvement while working within established procedures and timelines.

Qualifications

• Experience in community engagement or a similar role.
• Ability to follow structured processes and deliver accurate outcomes.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication abilities.
• Experience with CRM/database systems and Microsoft Office.

Responsibilities

• Drive membership growth through engagement and retention initiatives.
• Coordinate the establishment of new community groups with documentation, timelines, and processes.
• Build and maintain relationships with members, volunteers, and key stakeholders.
• Deliver presentations and support membership campaigns.
• Provide high-quality customer service and respond to enquiries promptly.
• Maintain accurate records and membership data within internal systems.
• Support continuous improvement initiatives and best-practice processes.

Skills

Relationship management

Stakeholder engagement

Administrative skills

Organisational skills

Communication skills

CRM systems

Microsoft Office

Autonomous

Tools

CRM/database systems

Microsoft Office

Job description

Client Relationship (Community Engagement) Officer | Full-Time | Parramatta

Are you highly organised, process-driven, and passionate about building strong stakeholder relationships? We're seeking a Community Engagement Officer to join a growing team in a full-time, on-site role based in Parramatta.
This position is ideal for someone who is passionate about not-for-profit, has exceptional attention to detail, and enjoys building strong relationships while ensuring processes, documentation, and member services are delivered accurately and efficiently.

Key Responsibilities

• Drive membership growth through the implementation of engagement and retention initiatives.
• Coordinate the establishment of new community groups, ensuring all documentation, compliance, timelines, and processes are completed accurately.
• Build and maintain positive relationships with members, volunteers, and key stakeholders.
• Deliver presentations and support membership growth activities and campaigns.
• Provide high-quality customer service and respond to enquiries in a timely and professional manner.
• Maintain accurate records, reporting, and membership data within internal systems.
• Support continuous improvement initiatives and contribute to best-practice processes.

About You

• Exceptional attention to detail and commitment to accuracy.
• Strong administrative and organisational skills with the ability to manage competing priorities.
• Process-driven with the ability to follow established procedures and maintain compliance.
• Proven relationship management and stakeholder engagement skills.
• Excellent written and verbal communication abilities.
• Proficient in Microsoft Office and CRM/database systems.
• Self-motivated, proactive, and able to work autonomously while contributing positively to a team environment.

Experience Required

• Experience in community engagement, membership services, stakeholder management, or a similar role.
• Demonstrated ability to work within structured processes while delivering outstanding customer outcomes.
• Experience managing multiple tasks and deadlines in a fast-paced environment.

What's on Offer

• Full-time permanent opportunity.
• On-site role based in Parramatta.
• Diverse position combining stakeholder engagement, administration, and service delivery.
• Supportive and collaborative team environment.
• Opportunity to make a meaningful impact through community-focused initiatives.

Ignite is Australia's preferred partner in recruitment and technology solutions across private and public sectors.