Administrative Services Officer

Environmental Jobs; Sydney; Hybrid; AUD 39,000 - 52,000; Part time

Job summary

National Parks Association of NSW (NPA) is seeking an enthusiastic Administrative Services Officer to support member engagement and governance. The role focuses on maintaining records in Salesforce, admin relating to volunteers, and broad office administration across a dispersed organisation.

You will work from the Sydney office with some work-from-home options, handling memberships, onboarding, renewals and financial support tasks.

Qualifications

• 2+ years in administrative or customer service roles.
• Excellent organisational skills and ability to manage priorities.
• Strong written and verbal communication with stakeholders.

Responsibilities

• Maintain records, mail groups, and Salesforce records.
• Administer and support the volunteer program.
• Office tasks including MS Office 365, SharePoint, calendars.
• Support membership onboarding and renewals.
• Provide accounts processing support to Finance Manager.
• Coordinate in-person events and meetings.

Skills

Customer service

Administrative support

Interpersonal skills

Time management

Attention to detail

MS Office 365

Salesforce

Mailchimp

HTML coding

Data analysis

Reporting

Accounts processing

Event coordination

Membership onboarding

Stakeholder liaison

Office administration

Payment processing

Education

Business administration qualification

Tools

Salesforce

Xero

MS Office 365

SharePoint

Mailchimp

Job description

The National Parks Association of NSW (NPA) is looking for an enthusiastic Administrative Services Officer. NPA is a member-based organisation focused on conservation advocacy and experiences in nature. Our purpose is to protect nature through community action.

The Administrative Services Officer reports to the Director-Operations and works closely with NPA members, regional branches, committees and staff. This is a busy position that leads on delivering administrative services across the organisation to support member and supporter engagement, growth and retention.

The role contributes to administrative process and service improvements. It requires a high level of proficiency in Customer Resource Management systems, preferably Salesforce. It requires a "can do" person with exceptional interpersonal skills and the proven capacity to provide effective support across a dispersed and diverse organisation.

NPA has an office in the Sydney CBD, Central railway and there are options for periodic or regular work from home. This is a part-time role of 22.8 hours per week.

Key Responsibilities

• Maintain organisational records, document management systems, email groups, distribution lists and member focused elements of our Salesforce Customer Resource Management system.
• Administer and support NPA's volunteer program.
• General office administration tasks including management of MS Office 365 SharePoint, email groups and calendars and liaison with IT service providers.
• Support and grow NPA's membership base, including member onboarding.
• Manage membership processes including renewals and inquiries.
• Provide a central contact point for NPA and efficiently direct incoming calls, mail, reports and emails to the relevant staff, committees and branches.
• Provide accounts processing and support to our Finance Manager.
• Support coordination of in person events and meetings, including of State Council meetings.

Attributes and Skills

• 2+ years experience in an administrative, customer service, financial support or similar role.
• Exceptional attention to detail along with great organisational and time management skills, with the ability to juggle competing priorities and work independently.
• Strong written, verbal and interpersonal communication skills, with the ability to build positive relationships and engage warmly and professionally with supporters, colleagues and external stakeholders.
• Confidence and proven experience using MS Office 365, Salesforce, Mailchimp, spreadsheets and digital systems, with the ability to quickly learn new software.
• Confidence with basic HTML coding.
• Experience with data analysis and reporting, database management, and preparing reports.
• Experience processing payments, reconciliations, or administrative documentation with accuracy.
• A proactive, resourceful and flexible approach, with a willingness to pitch in and support a small, busy team.
• Ability to work from our Sydney office at least 2 days a week
• Unrestricted working rights in Australia

Highly Desirable

• A qualification in business administration, finance or a related discipline
• Experience using Xero or similar accounting software
• Experience working in a member-based non-profit organisation.
• Passion for the environment and alignment with NPA purpose and values.

For enquiries, please contact Acting Chief Executive Officer Samantha Newton on 0401 486 *** or at ****@npansw.org.au using the subject line: Administrative Services Officer enquiry via Enviro Jobs Network.