Administrative Services Officer

environmentjobs.com; Waverley; Hybrid; AUD 34.000 - 48.000; Teilzeit

Zusammenfassung

The National Parks Association of NSW (NPA) is seeking an enthusiastic Administrative Services Officer. The role supports member engagement, growth and retention across the organisation, and improves administrative processes.

The position requires experience with Salesforce, MS Office 365 and data reporting, with a part-time schedule and the option for periodic remote work from home. Based in Sydney, you will handle records, member onboarding, renewals, payments and event coordination, reporting

Qualifikationen

• 2+ years experience in an administrative, customer service, financial support or similar role.
• Excellent attention to detail with strong organisational and time management skills.
• Strong written, verbal and interpersonal communication; able to engage supporters and colleagues.
• Proficiency with MS Office 365, Salesforce, Mailchimp, spreadsheets and digital systems; quick to learn new software.
• Confidence with HTML coding.
• Experience with data analysis and reporting, database management and preparing reports.
• Experience processing payments, reconciliations or administrative documentation with accuracy.
• Willingness to work from Sydney office at least 2 days per week; unrestricted working rights in Australia.

Aufgaben

• Maintain organisational records, document management systems and Salesforce member elements.
• Administer and support NPA's volunteer program.
• General office tasks including MS Office 365 SharePoint, email groups and calendars; liaising with IT.
• Support and grow NPA's membership base, including onboarding.
• Manage membership processes including renewals and inquiries.
• Provide a central contact point for NPA and direct calls, mail, reports and emails to staff, committees and branches.
• Provide accounts processing and support to the Finance Manager.
• Support coordination of in-person events and State Council meetings.

Kenntnisse

Administrative experience

Customer service

Financial support

MS Office 365

Salesforce

Mailchimp

HTML coding

Data analysis

Reporting

Payment processing

Reconciliations

Organisational skills

Time management

Stakeholder engagement

Independent work

Ausbildung

Business administration qualification

Tools

Xero

Jobbeschreibung

The National Parks Association of NSW (NPA) is looking for an enthusiastic Administrative Services Officer. NPA is a member-based organisation focused on conservation advocacy and experiences in nature. Our purpose is to protect nature through community action.

The Administrative Services Officer reports to the Director-Operations and works closely with NPA members, regional branches, committees and staff. This is a busy position that leads on delivering administrative services across the organisation to support member and supporter engagement, growth and retention.

The role contributes to administrative process and service improvements. It requires a high level of proficiency in Customer Resource Management systems, preferably Salesforce. It requires a "can do" person with exceptional interpersonal skills and the proven capacity to provide effective support across a dispersed and diverse organisation.

NPA has an office in the Sydney CBD, Central railway and there are options for periodic or regular work from home. This is a part-time role of 22.8 hours per week.

Key Responsibilities

• Maintain organisational records, document management systems, email groups, distribution lists and member focused elements of our Salesforce Customer Resource Management system.
• Administer and support NPA's volunteer program.
• General office administration tasks including management of MS Office 365 SharePoint, email groups and calendars and liaison with IT service providers.
• Support and grow NPA's membership base, including member onboarding.
• Manage membership processes including renewals and inquiries.
• Provide a central contact point for NPA and efficiently direct incoming calls, mail, reports and emails to the relevant staff, committees and branches.
• Provide accounts processing and support to our Finance Manager.
• Support coordination of in person events and meetings, including of State Council meetings.

Attributes and Skills

• 2+ years experience in an administrative, customer service, financial support or similar role.
• Exceptional attention to detail along with great organisational and time management skills, with the ability to juggle competing priorities and work independently.
• Strong written, verbal and interpersonal communication skills, with the ability to build positive relationships and engage warmly and professionally with supporters, colleagues and external stakeholders.
• Confidence and proven experience using MS Office 365, Salesforce, Mailchimp, spreadsheets and digital systems, with the ability to quickly learn new software.
• Confidence with basic HTML coding.
• Experience with data analysis and reporting, database management, and preparing reports.
• Experience processing payments, reconciliations, or administrative documentation with accuracy.
• A proactive, resourceful and flexible approach, with a willingness to pitch in and support a small, busy team.
• Ability to work from our Sydney office at least 2 days a week
• Unrestricted working rights in Australia

Highly Desirable

• A qualification in business administration, finance or a related discipline
• Experience using Xero or similar accounting software
• Experience working in a member-based non-profit organisation.
• Passion for the environment and alignment with NPA purpose and values.

For enquiries, please contact Acting Chief Executive Officer Samantha Newton on 0401 486 *** or at ****@npansw.org.au using the subject line: Administrative Services Officer enquiry via Enviro Jobs Network.