Remote Expedition Travel Advisor

Travelhx; Australia; Remote; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Superannuation

EAP

Familiarization trips

Employee discounts

Job summary

HX Expeditions in Australia seeks an Expedition Travel Specialist to guide guests from enquiry to embarkation, delivering warm, knowledgeable service for unforgettable voyages.

You will convert enquiries into bookings, coordinate hotels, flights and trip components, and provide proactive guidance. The role demands cross-cultural communication, CRM proficiency, and a passion for exceptional guest experiences across Asia-Pacific markets.

Qualifications

• Experience in guest-focused sales and service with KPIs.
• Ability to communicate across multiple channels (phone, email, messaging).
• Fluent English; Mandarin, Cantonese, Japanese or Korean a plus.

Responsibilities

• Convert enquiries into bookings using sales techniques to meet targets.
• Manage reservations including hotels, flights and trip components.
• Deliver end-to-end guest service via calls and emails; stay in contact with guests and agents.
• Offer personalised upgrades, excursions and pre-/post-trip packages.
• Share guest feedback with global teams to improve processes.
• Resolve issues quickly and escalate when needed to ensure positive outcomes.
• Maintain records in CRM and reservation systems per SOPs for ship and shore ops.
• Other duties as assigned; promote HX Spirit and sustainability mindset.

Skills

Customer service

Sales ability

Multichannel communication

CRM proficiency

Team collaboration

Tools

Salesforce CRM

MS Office

Job description

HX Expeditions in Australia seeks an Expedition Travel Specialist to guide guests from enquiry to embarkation, delivering warm, knowledgeable service for unforgettable voyages.

You will convert enquiries into bookings, coordinate hotels, flights and trip components, and provide proactive guidance. The role demands cross-cultural communication, CRM proficiency, and a passion for exceptional guest experiences across Asia-Pacific markets.