Remote Expedition Travel Specialist Chinese Speaking

HX Expeditions; Australia; Remote; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Superannuation

Familiarization trips

Employee discounts

Job summary

HX Expeditions seeks an Expedition Travel Specialist to guide guests from their first enquiry through embarkation, delivering warm, knowledgeable service and expert booking support.

You will manage multi-channel communications with guests and travel partners across Asia, upsell enhancements, and collaborate with global colleagues to continuously improve the guest journey. This remote role requires Australia residence and some travel.

Qualifications

• Fluent in written and spoken English and Chinese; additional languages beneficial.
• Experience supporting guests and travel partners across Asia with culturally aware service.
• 2+ years in travel, expedition, tour, cruise, hospitality, or sales & service environments.

Responsibilities

• Own the guest journey from enquiry to embarkation with proactive guidance.
• Manage bookings including hotels, flights, and trip components; answer questions; support lifecycle.
• Handle inbound/outbound calls and emails; maintain regular contact with guests and travel agents.
• Offer personalised expertise on upgrades, excursions, and pre-/post-trip packages.
• Share guest feedback and collaborate with global colleagues on process improvements.
• Resolve guest issues quickly to ensure smooth outcomes.
• Maintain accurate records in CRM and reservation systems per SOPs.

Skills

Bilingual English/Chinese

Customer service mindset

Sales skills

CRM proficiency

Multichannel communication

Tools

Salesforce

MS Office

Travel reservation systems

Job description

HX Expeditions seeks an Expedition Travel Specialist to guide guests from their first enquiry through embarkation, delivering warm, knowledgeable service and expert booking support.

You will manage multi-channel communications with guests and travel partners across Asia, upsell enhancements, and collaborate with global colleagues to continuously improve the guest journey. This remote role requires Australia residence and some travel.