Polar Travel Specialist AUS/NZL (APAC)

Secret Atlas; Australia; Teletrabalho; AUD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible hours

Remote work

Annual team meet‑up

Resumo da oferta

Secret Atlas is seeking a Polar Travel Specialist to guide guests from inquiry to return, owning each journey with highly tailored service. The role suits someone who loves polar regions, small-group exploration, and building lasting client relationships, both in-person and remotely.

Responsibilities span inbound and business development sales, designing private charters, and maintaining top-quality travel information while meeting ambitious targets.

Qualificações

• Fluency in English is a must; proficiency in any other language is a plus.
• Excellent verbal and written communication, time management, and empathy.

Responsabilidades

• Combine B2C sales (inbound reservations) and B2B sales (business development / key account management).
• Design and deliver tailor-made travel experiences (private charters).
• Handle each sales enquiry with care to maximise opportunities.
• Consistently meet and exceed individual sales targets and KPIs.
• Maintain high standards of product quality and accurate information.
• Deliver outstanding customer service throughout the guest journey.
• Build strong relationships with clients and travel agents, in person or remotely.
• Strive to exceed client expectations and create memorable experiences.
• Be flexible and proactive to support a fast-evolving business.
• Demonstrated success in a similar role and a strong industry network.
• Excellent time management and quick, empathetic thinking.
• Willingness to travel; this is not a 9-5 job.

Descrição da oferta de emprego

Are you a sales professional specialised in Polar and luxury tourism looking to join Secret Atlas, the pioneers of Expedition Micro Cruises, on a mission to rekindle the long-gone spirit of true exploration?

If this sounds like you, we have a unique opening to join our team!

About the role

As a Polar Travel Specialist, you’ll be the trusted guide for our guests from the moment they enquire to the moment they return home. You’ll take personal ownership of each journey, offering a seamless and highly tailored service at every step. This is a hands-on, dynamic role suited to someone who thrives on building meaningful relationships, has a deep passion for the polar regions, and shares our belief in authentic, small-group exploration.

You’ll stay up to date with the latest expedition cruise offerings and destination knowledge, and bring this expertise into every conversation. A genuine commitment to exceptional service, a consultative sales approach, and a natural curiosity for remote travel are all essential. We’re looking for someone who shares our ambition to redefine what polar travel can be.

Key responsibilities

• Combination of B2C sales (reservation - inbound) and B2B sales (business development / key account management)
• Design and deliver tailor-made travel experiences (private charters)
• Handle each sales enquiry with care and attention, ensuring every opportunity is maximised.
• Consistently meet and exceed individual sales targets and key performance indicators.
• Maintain the highest standards in the quality of products sold and the accuracy of all supporting information.
• Deliver outstanding customer service throughout every stage of the guest journey.
• Build strong, lasting relationships with clients and travel agent partners, in person or remotely.
• Strive to exceed client expectations and create genuinely memorable experiences.
• Embrace flexibility and a proactive mindset to support the needs of a fast-evolving, purpose-driven business.
• Demonstrated success in a comparable position, such as Travel Concierge or Polar Specialist, along with a strong network of professional industry contacts.
• Communication: Excellent verbal and written communication skills, you are great at time management, a quick thinker and extremely empathic.
• IT Proficiency (CRM, and sales / marketing software in general)
• Willingness to travel, we work in tourism, this is not a 9-5 job
• Fluency in English is a must, proficiency is any other language is a plus

Why should you work with us?

We’re a experience first company, run by a small, friendly team working on unique polar expedition micro cruises, photography tours and private expeditions, with plenty of room to grow. If you’ve got a passion for low-impact business, wildlife and nature, you’ll feel right at home.

We offer flexible hours, remote working, and the chance to get hands‑on

There are opportunities to meet up with other team members in person, depending on where you're based. But no worries if that’s not possible, we stay connected with regular team calls, virtual team‑building, and an annual in‑person meet‑up.