Remote Enrolment & Family Accounts Specialist

Bright Steps Academy - Australia; Australia; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Work-from-home flexibility

Family-friendly culture

Career growth opportunities

Positive impact on families and kids

Professional development

Job summary

Bright Steps Academy is seeking an experienced Enrolment Officer to join our remote, full-time team in Australia. You will support families and childcare centres with enrolments, accounts, and bookings, delivering a smooth onboarding experience from first enquiry to enrolment.

This role emphasizes strong administration, exceptional communication, and reliability in a work-from-home setting. Ideal candidates have 2+ years in childcare, solid customer service, enrolment and account management

Qualifications

• At least 2 years' experience in the childcare sector.
• Strong call centre, customer service and admin experience.
• Enrolment and account management expertise.
• Excellent communication and organisation skills.
• Tech-savvy with ability to work independently (WFH).
• Knowledge of OWNA & CCS.

Responsibilities

• Handle inbound and outbound enrolment calls with warmth and professionalism.
• Process family enrolments, accounts, tour bookings and waitlists.
• Maintain centre accounts, invoices and payments.
• General administration to support centre operations.
• Use childcare CRM systems (OWNA and Line Leader knowledge highly regarded).

Skills

Customer service

Administration

Enrolment management

Communication

Organisation

Remote work

Tools

OWNA

Line Leader

CCS

Job description

Bright Steps Academy is seeking an experienced Enrolment Officer to join our remote, full-time team in Australia. You will support families and childcare centres with enrolments, accounts, and bookings, delivering a smooth onboarding experience from first enquiry to enrolment.

This role emphasizes strong administration, exceptional communication, and reliability in a work-from-home setting. Ideal candidates have 2+ years in childcare, solid customer service, enrolment and account management