Enrolment Officer (Childcare)

Bright Steps Academy - Australia; Australia; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Work-from-home flexibility

Family-friendly culture

Career growth opportunities

Positive impact on families and kids

Professional development

Job summary

Bright Steps Academy is seeking an experienced Enrolment Officer to join our remote, full-time team in Australia. You will support families and childcare centres with enrolments, accounts, and bookings, delivering a smooth onboarding experience from first enquiry to enrolment.

This role emphasizes strong administration, exceptional communication, and reliability in a work-from-home setting. Ideal candidates have 2+ years in childcare, solid customer service, enrolment and account management

Qualifications

• At least 2 years' experience in the childcare sector.
• Strong call centre, customer service and admin experience.
• Enrolment and account management expertise.
• Excellent communication and organisation skills.
• Tech-savvy with ability to work independently (WFH).
• Knowledge of OWNA & CCS.

Responsibilities

• Handle inbound and outbound enrolment calls with warmth and professionalism.
• Process family enrolments, accounts, tour bookings and waitlists.
• Maintain centre accounts, invoices and payments.
• General administration to support centre operations.
• Use childcare CRM systems (OWNA and Line Leader knowledge highly regarded).

Skills

Customer service

Administration

Enrolment management

Communication

Organisation

Remote work

Tools

OWNA

Line Leader

CCS

Job description

Enrolment Officer- Childcare | Remote

Bright Steps Academy | Full-Time | Work From Home

Bright Steps Academy is looking for an experiencedEnrolment Officerto join our growing team. This is a full-time, remote role supporting families and our childcare centres with enrolments, administration, and family accounts. We are a leading provider of early education and care, and this role is critical in ensuring our families have a smooth, welcoming experience from their first enquiry through to enrolment.

What you'll do:

• Manage inbound & outbound enrolment calls with warmth & professionalism.
• Support and process family enrolments, accounts, tour bookings and waitlists.
• Maintain centre accounts, invoices, and payments.
• General administration to support centre operations.
• Use of childcare CRM systems (OWNA and Line Leader knowledge highly regarded).

What you'll bring:

• At least 2 years' experience in the childcare sector (essential).
• Strong call centre/customer service & admin experience.
• Enrolment and account management expertise.
• Excellent communication & organisation skills.
• Tech-savvy with ability to work independently (WFH).
• Knowledge of OWNA & CCS.

What we offer:

• Full-time, work-from-home flexibility.
• Supportive, family-friendly team culture.
• Opportunity to grow your career
• Make a real difference to families and children in their early education journey.

Why Join Bright Steps Academy?

• Access to Employee Assistance Program (EAP) for mental wellbeing
• Birthday leave + wellbeing day every year
• Ongoing professional development and career progression
• Supportive, values-driven culture where your voice matters

Child Safety at Bright Steps

Bright Steps Academy is a Child Safe Organisation committed to the highest standards of child protection. Every team member plays a vital role in creating a safe, inclusive, and empowering environment where all children are respected, valued, and heard.