Enrolments & Family Experience Specialist

Young Academics; Strathfield; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and onsite parking

Up to 2 Wellness Days per year

Employee childcare discount

Professional development and training

Collaborative team culture

Impact on organisation’s growth

Job summary

Young Academics is seeking an Enrolments Officer to join our Head Office team in Homebush West, NSW. You will convert enquiries into enrolments, manage waitlists, and support occupancy targets across our NSW centres.

In this role, you will handle calls, maintain accurate records in Salesforce and OWNA, and ensure CCS and enrolment processes are compliant. This is a full-time, onsite position at our Head Office.

Qualifications

• Background in enrolments or customer service is preferred.
• Experience with CRM systems, preferably Salesforce.
• Experience with CCMS, preferably OWNA.
• Knowledge of CCS processes and childcare enrolment steps.
• Strong communication and interpersonal skills.
• Excellent organisational ability and attention to detail.

Responsibilities

• Deliver outstanding customer service to prospective and current families.
• Manage inbound and outbound calls and respond to family enquiries promptly.
• Follow up on enquiries to convert leads into enrolments.
• Maintain accurate customer records, leads and enrolment pipelines in the CRM.
• Coordinate pre-enrolment and enrolment steps using OWNA/CCMS.
• Manage waitlists and monitor vacancies to maximise occupancy.
• Collaborate with Centre Managers to achieve enrolment targets.
• Support families with enrolment changes and CCS queries.

Skills

CRM experience

Salesforce

CCMS OWNA

Customer service

Telephone handling

Microsoft Office

Tools

Salesforce

OWNA

Job description

Young Academics is seeking an Enrolments Officer to join our Head Office team in Homebush West, NSW. You will convert enquiries into enrolments, manage waitlists, and support occupancy targets across our NSW centres.

In this role, you will handle calls, maintain accurate records in Salesforce and OWNA, and ensure CCS and enrolment processes are compliant. This is a full-time, onsite position at our Head Office.