Family Support Specialist – Enrolment & Onboarding

Only About Children Springboard; St Leonards; Hybrid; AUD 65,000 - 85,000; Full time

Job summary

Only About Children is seeking a Family Support Consultant for our St Leonards office in Sydney. The role focuses on delivering a high-quality enrolment experience, handling billing, CCS, and account enquiries, and collaborating with campuses to ensure consistency.

This full-time, fixed-term maternity leave position offers a hybrid work model with three days in the office and two days remote through approximately August/September 2027, with potential extension.

Qualifications

• Strong customer service and administrative experience.
• Excellent written and verbal communication skills.
• Strong attention to detail and a high level of accuracy.
• Ability to manage competing priorities in a high-volume environment.
• Confident problem-solving and conflict resolution skills.
• Strong computer and systems skills, with CRM experience advantageous.

Responsibilities

• Provide professional and responsive support to families across their enrolment journey.
• Manage enquiries through phone, tickets and other channels.
• Assist families with billing, CCS, account and bookings enquiries.
• Ensure enrolment information and documentation is accurate and compliant.
• Support campuses and internal teams with family and enrolment requirements.
• Work across systems including Xplor, Home, Playground and HubSpot.

Skills

Customer service

Administrative

Communication

Attention to detail

CRM experience

Tools

CRM systems

Job description

Only About Children is seeking a Family Support Consultant for our St Leonards office in Sydney. The role focuses on delivering a high-quality enrolment experience, handling billing, CCS, and account enquiries, and collaborating with campuses to ensure consistency.

This full-time, fixed-term maternity leave position offers a hybrid work model with three days in the office and two days remote through approximately August/September 2027, with potential extension.