Enrolments Officer

Young Academics; Strathfield; Presencial; AUD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and onsite parking

Up to 2 Wellness Days per year

Employee childcare discount

Professional development and training

Collaborative team culture

Impact on organisation’s growth

Descripción de la vacante

Young Academics is seeking an Enrolments Officer to join our Head Office team in Homebush West, NSW. You will convert enquiries into enrolments, manage waitlists, and support occupancy targets across our NSW centres.

In this role, you will handle calls, maintain accurate records in Salesforce and OWNA, and ensure CCS and enrolment processes are compliant. This is a full-time, onsite position at our Head Office.

Formación

• Background in enrolments or customer service is preferred.
• Experience with CRM systems, preferably Salesforce.
• Experience with CCMS, preferably OWNA.
• Knowledge of CCS processes and childcare enrolment steps.
• Strong communication and interpersonal skills.
• Excellent organisational ability and attention to detail.

Responsabilidades

• Deliver outstanding customer service to prospective and current families.
• Manage inbound and outbound calls and respond to family enquiries promptly.
• Follow up on enquiries to convert leads into enrolments.
• Maintain accurate customer records, leads and enrolment pipelines in the CRM.
• Coordinate pre-enrolment and enrolment steps using OWNA/CCMS.
• Manage waitlists and monitor vacancies to maximise occupancy.
• Collaborate with Centre Managers to achieve enrolment targets.
• Support families with enrolment changes and CCS queries.

Conocimientos

CRM experience

Salesforce

CCMS OWNA

Customer service

Telephone handling

Microsoft Office

Herramientas

Salesforce

OWNA

Descripción del empleo

Young Academics Early Learning Centre is a leading and rapidly expanding provider of early childhood education, with over 45 centres across New South Wales. We are proud to deliver high-quality care and learning experiences to children and their families.

About the role

We are seeking a motivated, customer-focused and highly organised Enrolments Officer to join our Head Office team in Homebush West.

As an Enrolments Officer, you will play an integral role in supporting families throughout their enrolment journey, from initial enquiry through to commencement and beyond.

You will be responsible for converting prospective family enquiries into confirmed enrolments, managing waitlists, supporting centre occupancy targets and delivering an exceptional customer experience across our growing network of early learning centres.

This is a full-time, onsite position based at our Head Office in Homebush West.

Responsibilities

• Deliver exceptional customer service to prospective and existing families, ensuring a positive and seamless enrolment experience.
• Manage inbound and outbound calls, responding to family enquiries in a professional and timely manner.
• Proactively follow up on prospective family enquiries and convert leads into confirmed enrolments.
• Manage and maintain accurate customer records, leads and enrolment pipelines using Salesforce (CRM).
• Coordinate pre-enrolment and enrolment processes using OWNA (CCMS), ensuring accuracy and compliance.
• Maintain and manage waitlists across multiple Young Academics centres.
• Work collaboratively with Centre Managers to monitor vacancies, maximise occupancy and achieve enrolment targets.
• Build and maintain strong relationships with prospective and existing families.
• Support existing families with enrolment changes, account enquiries, invoicing and Child Care Subsidy (CCS) queries.
• Maintain accurate enrolment records and ensure all documentation is completed in accordance with company policies and regulatory requirements.
• Identify opportunities to improve enrolment processes, customer engagement and overall conversion outcomes.

About you

We are looking for someone who thrives in a fast-paced environment, enjoys building relationships and takes a proactive approach to achieving results.

To be successful in this role, you will demonstrate:

• Background in childcare leadership or a similar environment is highly regarded.
• Previous experience in enrolments, customer service, administration or a similar customer-focused role.
• Experience using Customer Relationship Management (CRM) systems, preferably Salesforce.
• Experience using Child Care Management Systems (CCMS), preferably OWNA or a similar childcare management platform.
• Knowledge of Child Care Subsidy (CCS), childcare enrolment processes and relevant industry requirements.
• Strong communication and interpersonal skills, with the ability to build rapport and establish trust with families.
• A proactive, results-driven approach to lead management, follow-ups and enrolment conversions.
• Excellent organisational skills, attention to detail and the ability to manage competing priorities.
• Confidence handling high volumes of inbound and outbound calls.
• Proficiency in Microsoft Office, including Word, Excel and Outlook.
• Ability to work both independently and collaboratively within a team.

Benefits

• Competitive salary and onsite parking.
• Up to 2 Wellness Days per year.
• Employee childcare discount, up to 50% off CCS gap fees.
• Professional development and ongoing training.
• Collaborative and inclusive team culture.
• Opportunity to make a meaningful impact on the organisation’s success and growth.

Child Safety MattersAt Young Academics, we prioritise children's safety and wellbeing. Our values, actions and decisions are guided by our genuine commitment to upholding the rights, interests, needs and voices of children in our care. You will be required to provide a minimum of two professional referees as part of the recruitment process. Young Academics conducts reference checks, will verify that you hold a valid WWCC for paid work, and confirms that you do not have any prohibition or statutory notices against you. Young Academics uses CCTV in our centres and works closely with the regulatory authorities to report any child safety concerns. Visit our website for more information on our Child Safe Practices.