Enrolment & Family Experience Specialist

C&K Association; Brisbane; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Discount on gap fees for families

Employee Assistance Program

Blue Card and Police Check funded

Professional development opportunities

Referral bonus $1,000

Not-for-profit organisation with local

Job summary

C&K Association is seeking a dedicated Family Engagement Specialist to support families from enquiry to first attendance across our childcare network. You will coordinate enrolments, assist centres with transitions, and help ensure compliant, family-centred processes while contributing to workforce planning and reporting.

In this fixed-term, full-time role with flexible work options, you’ll collaborate with centre teams and stakeholders to deliver outstanding experiences for children and

Qualifications

• Experience in a fast-paced administration, customer service or sales environment
• Exceptional interpersonal and communication skills with a genuine passion for helping families
• Strong organisational and time management skills, with the ability to manage competing priorities
• High attention to detail and a commitment to accuracy
• Proficiency in Microsoft Office 365
• Knowledge of Kidsoft, Storypark and Child Care Now
• Experience or training in administration or sales (highly regarded)
• Knowledge of the Early Childhood Education and Care sector, including CCS and related funding schemes (highly regarded)
• Valid Blue Card or Exemption Card, or the ability to obtain one

Responsibilities

• Respond to enrolment enquiries in a timely and professional manner
• Support families through the enrolment process from enquiry to commencement
• Support centres with transition planning
• Prepare new year roles to support workforce planning
• Conduct audits of enrolled family files and master rolls
• Monitor and manage waitlists to maximise occupancy and utilisation outcomes
• Follow up new enquiry leads within required timeframes and nurture prospective families
• Provide utilisation and enrolment reporting to support business performance
• Work closely with Nominated Supervisors to coordinate transitions and new enrolments
• Support enrolment promotion activities and community engagement events
• Ensure compliance with immunisation requirements, court orders and relevant funding updates

Skills

Customer service

Administration

Communication

Time management

Attention to detail

MS Office 365

Kidsoft

Storypark

Child Care Now

Sales experience

Tools

Microsoft Office 365

Kidsoft

Storypark

Child Care Now

Job description

C&K Association is seeking a dedicated Family Engagement Specialist to support families from enquiry to first attendance across our childcare network. You will coordinate enrolments, assist centres with transitions, and help ensure compliant, family-centred processes while contributing to workforce planning and reporting.

In this fixed-term, full-time role with flexible work options, you’ll collaborate with centre teams and stakeholders to deliver outstanding experiences for children and