Enrolments & Family Experience Coordinator

BPA Early Learning; Melbourne; Sur place; AUD 65 000 - 75 000; Plein temps

Résumé du poste

BPA Early Learning is seeking an Enrolments Coordinator to support families across our services from the Ravenhall head office. You will respond to enquiries, guide families through the enrolment process and ensure information is accurately managed in our enrolment systems.

The role is the first point of contact for families exploring childcare or kindergarten, with responsibilities spanning phone, email and CRM-based communications to deliver a smooth, welcoming experience.

Qualifications

• Experience in customer service, enrolments, administration or intake roles.
• Strong communication and friendly phone manner.
• Excellent organisation and attention to detail.
• Confidence using databases, CRMs or enrolment systems.
• Ability to manage multiple enquiries and priorities.
• Genuine interest in supporting families and young children.
• Working with Children Check (or willingness to obtain).
• National Police Check (or willingness to obtain).
• Experience in early childhood education, childcare or kindergarten administration is desirable but not essential.

Responsabilités

• Respond to inbound phone and email enquiries from families about childcare and kindergarten
• Provide clear information about our programs, availability, fees and enrolment processes
• Guide families through the enrolment journey from initial enquiry to confirmed place
• Manage tour bookings and follow-up communications with families
• Maintain accurate records in our enrolment and CRM systems
• Collect and track required documentation such as enrolment forms and immunisation records
• Liaise with centre leaders regarding availability and enrolment updates
• Ensure enquiries and applications are followed up in a timely and organised way
• Support a smooth and welcoming experience for families joining BPA Early Learning
• Bring our values to life by embracing inclusiveness, striving for quality, leading with integrity and working collaboratively in everything you do

Connaissances

Customer service

Enrolments

Administration

Phone support

CRM systems

Outils

CRM systems

Description du poste

BPA Early Learning is seeking an Enrolments Coordinator to support families across our services from the Ravenhall head office. You will respond to enquiries, guide families through the enrolment process and ensure information is accurately managed in our enrolment systems.

The role is the first point of contact for families exploring childcare or kindergarten, with responsibilities spanning phone, email and CRM-based communications to deliver a smooth, welcoming experience.