Service Delivery Manager

Schneider Electric; Sydney; On-site; AUD 130,000 - 170,000; Full time

Benefits offered by this job

Career development

Flexible work options

Coursera access

Employee rewards

Job summary

Schneider Electric in Sydney is seeking an experienced Service Delivery Manager to lead industrial automation service delivery across our operations. You will manage service contracts and projects, ensuring quality, safety, schedule, cost, and customer outcomes.

You will collaborate with service engineers, sales, operations, and customers, identify growth opportunities, support bids, and provide leadership to engineering teams. Travel may be required; working rights in Australia are required.

Qualifications

• 5+ years' experience delivering Industrial Automation solutions in complex environments.
• Experience managing service contracts, projects, or customer engagements.
• Strong automation background with major platforms (Siemens, Rockwell, ABB, etc.).
• Knowledge of PLC, SCADA, telemetry, DCS and related technologies.
• Excellent communication and stakeholder management.

Responsibilities

• Lead delivery of service contracts and projects achieving quality, safety, schedule, cost, and commercial objectives.
• Manage planning, risk, change control, cost management, and stakeholder communications across service engagements.
• Deliver maintenance and managed services contracts while achieving agreed SLAs and customer outcomes.
• Build strong customer relationships and act as a trusted advisor for operational and commercial discussions.
• Identify and progress service growth opportunities aligned to customer needs.
• Support bids, proposals, pricing activities, and contract reviews.
• Provide functional leadership and coaching to service engineering teams.
• Maintain awareness of industrial automation technologies and drive continuous improvement initiatives.

Skills

Industrial automation

Contract management

Customer relationships

Communication

Travel willingness

Tools

Siemens

Rockwell Automation

Emerson

Yokogawa

Honeywell

ABB

Job description

About the Role

Schneider Electric is a global leader in energy management and automation, and we're looking for an experienced Service Delivery Manager to lead the delivery of industrial automation services across our operations.

In this role, you'll be responsible for managing service contracts and project delivery while contributing to customer retention, service growth, and commercial performance. Working closely with service engineers, sales teams, operations, and customers, you'll ensure outstanding service outcomes while identifying opportunities to add value and grow the business.

Key Responsibilities

• Lead the delivery of service contracts and projects, ensuring quality, safety, schedule, cost, and commercial objectives are achieved.
• Manage planning, risk, change control, cost management, and stakeholder communications across service engagements.
• Deliver maintenance and managed services contracts while achieving agreed SLAs and customer outcomes.
• Build strong customer relationships and act as a trusted advisor for operational and commercial discussions.
• Identify and progress service growth opportunities aligned to customer needs.
• Support bids, proposals, pricing activities, and contract reviews.
• Provide functional leadership and coaching to service engineering teams.
• Maintain awareness of industrial automation technologies and drive continuous improvement initiatives.

About You

• 5+ years' experience delivering Industrial Automation solutions in complex industrial environments.
• Experience managing service contracts, projects, or customer engagements.
• A strong automation background, ideally with Schneider Electric or comparable platforms such as Siemens, Rockwell, Emerson, Yokogawa, Honeywell, or ABB.
• Experience identifying service growth opportunities and building trusted customer relationships.
• Knowledge of PLC, SCADA, telemetry, DCS, and related technologies.
• Strong communication, stakeholder management, and organisational skills.
• The ability to balance operational delivery with commercial and customer objectives.
• A proactive, curious mindset and willingness to travel as required.

Why This Role?

This is an excellent opportunity to combine technical expertise, customer leadership, and commercial management within Schneider Electric's Industry business.

You’ll gain exposure to service operations, business development, and industrial automation projects while building a career pathway into Service Leadership, Operations Management, Key Account Management, or broader Services Management roles.

Join Schneider Electric and help drive exceptional customer outcomes while shaping the future of industrial automation services.

All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for Interview.

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Benefits of Working for Schneider Electric

We offer all our employees a chance to build your career within our global organisation. With our game changing ‘Career Hub’ you have the opportunity to; work on global projects, explore future roles or establish a mentorship to grow your skills. The opportunities are at your fingertips.

• Flex@Work – a proactive, supportive and inclusive approach to flexible work options
• FREE access to Coursera– online University to support your ongoing development
• Fitness Passport– focus on your health and wellbeing
• Share programwith the option to participate and receive discounts and contributions
• Annual Leave purchasingoptions to ensure you have flexibility in your downtime
• Discountsat major vendors such as; Clipsal, JB-HiFi and Hoyts just to name a few through our employee rewards schemes
• Ongoing training and developmenton an expanding portfolio of Schneider products

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.