Remote Eligibility Form Intake Specialist

Hrstalentsolutions; Albury City; Remote; AUD 42,000 - 45,000; Full time

Job summary

Hrstalentsolutions is seeking an Eligibility Question Form Assistant to support remote form intake. You will verify submissions, request missing information, and route records to reviewers while maintaining clear, professional communication with applicants.

The role emphasizes accuracy and adherence to approved checklists, privacy practices, and status labels. Flexible hours may be available, with remote work from a home office setup preferred.

Qualifications

• Experience in administrative or customer service roles is helpful.
• Ability to learn checklists, privacy practices, and status labels.
• Strong written communication in English.

Responsibilities

• Read assigned web forms and compare with the applicable checklist.
• Identify missing answers without judging the inquiry merits.
• Ask concise follow-up questions through the approved online channel.
• Connect incoming replies and attachments to the original submission.
• Mark records as received, awaiting information, or ready for review as instructed.
• Keep customer-facing messages professional and easy to understand.
• Escalate unclear or urgent exceptions to the reviewer.
• Record the next owner when the form leaves intake.

Skills

Form review

Missing info check

Follow-up questions

Record matching

Clear writing

Job description

Hrstalentsolutions is seeking an Eligibility Question Form Assistant to support remote form intake. You will verify submissions, request missing information, and route records to reviewers while maintaining clear, professional communication with applicants.

The role emphasizes accuracy and adherence to approved checklists, privacy practices, and status labels. Flexible hours may be available, with remote work from a home office setup preferred.