Remote Eligibility Form Intake Specialist

HRS Talent Solutions; Albury City; Remote; AUD 42,000 - 45,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Job summary

HRS Talent Solutions is seeking a Customer Service Eligibility Forms Assistant for a remote role in Australia. The position is part-time or full-time with an hourly pay range of AU$30.75–AU$32.50.

You will review online forms for completeness, request missing information in plain language, and route inquiries to the appropriate reviewer. As part of the team, you will learn the checklist, privacy practices, and escalation rules, maintaining professional customer communications and accurate form

Qualifications

• Previous customer service or office administration experience can help.
• Ability to learn a browser-based system and work writing clearly.

Responsibilities

• Read assigned web forms and compare them with the applicable checklist.
• Identify missing answers without judging the merits of the inquiry.
• Ask concise follow-up questions through the approved online channel.
• Connect incoming replies and attachments to the original submission.
• Mark records as received, awaiting information, or ready for review as instructed.
• Keep customer-facing messages professional and easy to understand.
• Send unclear or urgent exceptions to the designated reviewer.
• Record the next owner when the form leaves intake.

Skills

Customer service

Office administration

Written communication

Attention to detail

Job description

HRS Talent Solutions is seeking a Customer Service Eligibility Forms Assistant for a remote role in Australia. The position is part-time or full-time with an hourly pay range of AU$30.75–AU$32.50.

You will review online forms for completeness, request missing information in plain language, and route inquiries to the appropriate reviewer. As part of the team, you will learn the checklist, privacy practices, and escalation rules, maintaining professional customer communications and accurate form