Remote Service Intake Specialist

Hrstalentsolutions; Gold Coast City; Remote; AUD 62,000 - 66,000; Full time

Job summary

Hrstalentsolutions on the Gold Coast is seeking a Service Request Intake Assistant to capture customer needs into our intake system and route requests to the appropriate team. This remote, full-time role focuses on accurate record-keeping and clear communication with customers and colleagues.

You will read messages or forms, identify request type, collect missing details, and ensure every case includes the customer words, the captured data, and the next steps.

Qualifications

• Ability to read messages closely and extract essential details.
• Adept at entering information into online forms accurately.
• Excellent written communication for clear replies.
• Experience in customer service or office administration is valuable.
• Capacity to follow intake workflows without making resolutions.

Responsibilities

• Read an assigned email or submitted form in full.
• Identify the request type using defined categories.
• Check for essential details such as a reference or contact method.
• Ask focused questions when information is missing.
• Open or update the request in the online system.
• Route a complete request to the appropriate team for next steps.
• Describe the customer’s concern with their own words and capture relevant data.

Skills

Reading comprehension

Data entry

Written communication

Customer service

Office administration

Job description

Hrstalentsolutions on the Gold Coast is seeking a Service Request Intake Assistant to capture customer needs into our intake system and route requests to the appropriate team. This remote, full-time role focuses on accurate record-keeping and clear communication with customers and colleagues.

You will read messages or forms, identify request type, collect missing details, and ensure every case includes the customer words, the captured data, and the next steps.