Remote Intake & Routing Specialist

Hrstalentsolutions; Wagga Wagga; Remote; AUD 38,000 - 40,000; Full time

Job summary

Hrstalentsolutions is seeking an Internal Request Routing Clerk for remote work. The role focuses on reading forms, identifying the basic subject, verifying required information, and routing items to the correct teams.

It requires attention to detail and strong written communication to keep records accurate and up-to-date. The position supports internal staff in handling inquiries, updates intake records, and ensures requests progress through the correct queues.

Qualifications

• Experience in customer service, office administration, reception, or shared inbox.

Responsibilities

• Read incoming forms and messages, identify basic subject, check for essential information, and route item to the appropriate team.
• Review the assigned intake area and sort new items.
• Update online status fields and send brief acknowledgements.
• Close requests when a standard resource answers them; escalate as needed.
• Connect related messages to the initial request to form a complete record and ensure proper routing.

Job description

Hrstalentsolutions is seeking an Internal Request Routing Clerk for remote work. The role focuses on reading forms, identifying the basic subject, verifying required information, and routing items to the correct teams.

It requires attention to detail and strong written communication to keep records accurate and up-to-date. The position supports internal staff in handling inquiries, updates intake records, and ensures requests progress through the correct queues.