Remote Dynamics 365 Support Engineer - CS/CC Power Platform

TRC Group; Sydney; A distancia; AUD 90.000 - 130.000; Jornada completa

Descripción de la vacante

TRC Group is seeking an experienced Dynamics 365 Support Engineer to support and optimise Customer Service, Contact Center, and Power Platform environments for enterprise clients. You will handle L2/L3 troubleshooting and incident response, ensuring smooth operations and rapid resolution.

The role emphasizes configuring D365, case management and routing, with strong communication to both technical and non-technical stakeholders.

Formación

• Experience supporting Dynamics 365 Customer Service / Contact Center environment.
• Strong Power Platform capability: Power Automate and Power Apps, integrations.
• L2/L3 support experience with strong troubleshooting and incident response skills.
• Understanding of case management, unified routing and D365 configuration.
• Excellent communication with technical and non-technical stakeholders.

Responsabilidades

• Support and optimise Customer Service, Contact Center and Power Platform environments.
• Provide L2/L3 incident response and troubleshooting to minimise service disruption.
• Configure and fine-tune D365 settings, case management rules and routing.
• Collaborate with clients and internal teams to translate needs into technical solutions.
• Promote security best practices and keep stakeholders informed.

Conocimientos

Dynamics 365

Power Automate

Power Apps

Integrations

L2/L3 support

Stakeholder communication

Herramientas

Power Platform

Descripción del empleo

TRC Group is seeking an experienced Dynamics 365 Support Engineer to support and optimise Customer Service, Contact Center, and Power Platform environments for enterprise clients. You will handle L2/L3 troubleshooting and incident response, ensuring smooth operations and rapid resolution.

The role emphasizes configuring D365, case management and routing, with strong communication to both technical and non-technical stakeholders.