MS Dynamics 365 CE

CareCone Group; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

CareCone Group is seeking an experienced Dynamics 365 CE administrator in Sydney to manage deployments, security, integrations, and workflows. You will collaborate with stakeholders to translate business needs into scalable CRM solutions and automate processes with Power Automate.

This role covers lifecycle support, testing, and continuous improvement across the Power Platform. Strong communication and data integrity skills are essential for success.

Qualifications

• Experience configuring and customising Dynamics 365 CE across Sales, Customer Service and Customer Insights Journeys.
• Strong knowledge of Dynamics CE data imports, exports, data integrity and migration.
• Experience integrating Dynamics CE with third-party systems.
• Experience training and supporting end users across Dynamics CE and Power Platform.
• Experience designing automated workflows and business processes within Dynamics CE and/or Power Automate.
• Strong problem-solving skills and attention to detail.
• Experience with business rules analysis, user stories and acceptance criteria.

Responsibilities

• Managing and maintaining Dynamics 365 CE including user access, security roles and permissions.
• Acting as a key point of contact for Dynamics 365 CE support and troubleshooting.
• Working with stakeholders to understand business requirements and identify opportunities to improve systems, processes and workflows.
• Developing automated workflows across areas such as lead management, sales pipelines and customer service.
• Supporting Dynamics 365 CE projects from requirements gathering and solution development through to implementation.
• Integrating Dynamics 365 CE with other business systems and third-party applications.
• Developing test scripts and supporting UAT and smoke testing with end users.
• Creating automated workflows and business processes using Power Automate.
• Managing Power Platform solutions across development, testing and production environments.
• Maintaining documentation for system configurations, workflows and processes.
• Monitoring platform performance and supporting continuous improvement across the environment.

Skills

Dynamics 365 CE configuration

Dynamics 365 CE customization

Power Platform Administration

End-user training

Data migration & integrity

Third-party integrations

Workflow automation (Power Automate)

Problem solving

Tools

Power Automate

Dynamics 365

Data migration tools

Job description

• Managing and maintaining Dynamics 365 CE including user access, security roles and permissions
• Acting as a key point of contact for Dynamics 365 CE support and troubleshooting
• Working with stakeholders to understand business requirements and identify opportunities to improve systems, processes and workflows
• Developing automated workflows across areas such as lead management, sales pipelines and customer service
• Supporting Dynamics 365 CE projects from requirements gathering and solution development through to implementation
• Integrating Dynamics 365 CE with other business systems and third-party applications
• Developing test scripts and supporting UAT and smoke testing with end users
• Creating automated workflows and business processes using Power Automate
• Managing Power Platform solutions across development, testing and production environments
• Maintaining documentation for system configurations, workflows and processes
• Monitoring platform performance and supporting continuous improvement across the environment

Required Skills:

• Experience configuring and customising Dynamics 365 CE across Sales, Customer Service and Customer Insights Journeys
• Strong knowledge of Dynamics CE data imports, exports, data integrity and migration
• Experience integrating Dynamics CE with third-party systems
• Experience training and supporting end users across Dynamics CE and Power Platform
• Experience designing automated workflows and business processes within Dynamics CE and/or Power Automate
• Strong problem-solving skills and attention to detail
• Experience with business rules analysis, user stories and acceptance criteria