Remote Customer Support Specialist — Printing & Tech

HireCloud; City of Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexibility to work from home

Friendly team environment

Notting Hill location

Career growth opportunities

Full training provided

Job summary

HireCloud is seeking a Customer Support Specialist to join a Printing & Technology environment. The role offers flexibility to work from home and from the office, with a friendly team and training provided.

You will handle inbound inquiries, provide technical guidance, quote customers, and coordinate with Sales and Service teams. Ideal candidates possess outstanding customer service and communication skills, can identify basic technical issues, and have prior experience in customer-focused

Qualifications

• Experience in a customer-focused role.
• Strong communication skills and ability to take ownership of outcomes.
• Ability to troubleshoot basic issues using guides and escalate when needed.

Responsibilities

• Answer inbound customer calls, webchats and emails professionally.
• Provide quotes to customers and process orders to meet service targets.
• Collaborate with Sales, Service Desk, Deployment and Management.
• Assist in delivering excellent customer experience and support.

Skills

Customer service

Communication

Ownership of outcomes

Job description

HireCloud is seeking a Customer Support Specialist to join a Printing & Technology environment. The role offers flexibility to work from home and from the office, with a friendly team and training provided.

You will handle inbound inquiries, provide technical guidance, quote customers, and coordinate with Sales and Service teams. Ideal candidates possess outstanding customer service and communication skills, can identify basic technical issues, and have prior experience in customer-focused