Onsite IT Support Engineer – Windows & Hardware

HCLTech; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

HCLTech is seeking an on-site IT Support professional to assist end users with desktops, laptops, printers, and peripherals. You will be the primary contact for issues not resolved remotely by the Service Desk, handling incidents, service requests, and asset management.

Responsibilities include diagnosing hardware and software problems, imaging devices, and coordinating with various teams to ensure timely resolutions.

Qualifications

• Experience providing on-site IT support to end users.
• Proficiency with Windows 10/11, Office 365, and AD management.
• Ability to troubleshoot hardware, software, and network issues.

Responsibilities

• Provide onsite desktop/laptop/printer support.
• Diagnose and resolve hardware/software issues.
• Troubleshoot Windows OS and user applications.
• Perform hardware break-fix and component replacements.
• Install, configure, and upgrade desktop hardware/software.
• Perform imaging and device rebuilds.
• Support IMAC activities (Install, Move, Add, Change).
• Coordinate with Service Desk and other teams for issue resolution.
• Provide VIP user support when required.
• Manage incidents, service requests, and asset records.
• Assist with account-related tasks and basic troubleshooting.
• Maintain inventory of IT assets and peripherals.
• Ensure SLA compliance and timely ticket closure.

Skills

Windows Admin

Office 365

AD User Mgmt

Outlook Troubleshooting

Hardware Support

Printer Support

Software Troubleshooting

Networking Basics

SCCM/Intune

ITSM Tools

Tools

SCCM/Intune

ServiceNow

Remedy

Job description

HCLTech is seeking an on-site IT Support professional to assist end users with desktops, laptops, printers, and peripherals. You will be the primary contact for issues not resolved remotely by the Service Desk, handling incidents, service requests, and asset management.

Responsibilities include diagnosing hardware and software problems, imaging devices, and coordinating with various teams to ensure timely resolutions.