Client Relations Specialist

Placements24; Newlands; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Professional development opportunities

Stable work schedule

Collaborative team environment

Job summary

Placements24 is seeking a motivated Client Relations Specialist to join our team in Queenstown. You will maintain and strengthen relationships with clients, ensuring their needs are met and their experience with our services is outstanding.

You will collaborate with colleagues in a professional office environment, delivering exceptional service, handling inquiries, and supporting ongoing client success through proactive engagement and cross-functional coordination.

Qualifications

• Experience in a client-facing role (account management or client relations).
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency with CRM software and standard office productivity suites.

Responsibilities

• Manage and nurture relationships with a portfolio of clients.
• Address client inquiries, concerns, and feedback promptly and effectively.
• Provide detailed information about services, solutions, and ongoing support.
• Facilitate communication between clients and internal departments to resolve issues.
• Identify opportunities to enhance client satisfaction and retention.

Skills

CRM software

Interpersonal skills

Communication

Organizational skills

Client relationships

Tools

Microsoft Office

Job description

About the Role

Our client is actively seeking a motivated and detail-oriented Client Relations Specialist to join their team in Queenstown . This role is crucial for maintaining and strengthening relationships with our valued clientele, ensuring their needs are met and their experience with our services is outstanding. You will work in a professional office environment, collaborating with colleagues to provide a seamless client experience. This is an ideal opportunity for an individual with excellent interpersonal skills who is passionate about customer satisfaction and eager to grow within a supportive and reputable organization.

Key Responsibilities

• Manage and nurture relationships with a portfolio of clients.
• Address client inquiries, concerns, and feedback promptly and effectively.
• Provide detailed information about services, solutions, and ongoing support.
• Facilitate communication between clients and internal departments to resolve issues.
• Proactively identify opportunities to enhance client satisfaction and retention.

Requirements

• Previous experience in a client-facing role, such as account management or customer relations.
• Exceptional communication, negotiation, and interpersonal skills.
• Proficiency in CRM software and standard office productivity suites.
• Strong organizational skills and the ability to manage multiple client accounts.
• A proactive approach to problem-solving and client retention.

Benefits

• Competitive annual salary and performance-based bonuses.
• Office-based role with a stable work schedule.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and career progression.
• A collaborative and supportive team environment.