Remote Customer Specialist - Pets & Tech Enthusiasts

Controlling Power; Sydney; Remote; AUD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Heaps of development opportunities - 1

Flexible working environment

Up to 50% employee discount

Pawrental leave

Volunteer days for the causes you care

Fitness corporate partnership

Zusammenfassung

Pet Circle is hiring a Customer Specialist to deliver best-in-class service in a high-volume contact centre. You will handle phone, live chat and email, resolving queries from delivery questions to product recommendations while building loyalty with pet families.

Youll work from a home office on a 38-hour week, Monday to Friday, on a rotating schedule between early and late shifts. The role suits someone who thrives in a fast-paced environment and loves pets.

Qualifikationen

• Minimum 2 years’ professional experience in a fast paced, results driven environment where you were managing internal or external customer requests.
• Fast learner and experience working with online systems and web technologies (CRM, ticketing systems, order management software is ideal)

Aufgaben

• Deliver best in class customer service in a high-volume and complex, contact centre environment. You will be predominantly phone-based with some live chat and email response.
• Handle all customer queries with the goal of providing an efficient, effective resolution while delighting our customers, going above and beyond to build loyalty and advocacy

Jobbeschreibung

Pet Circle is hiring a Customer Specialist to deliver best-in-class service in a high-volume contact centre. You will handle phone, live chat and email, resolving queries from delivery questions to product recommendations while building loyalty with pet families.

Youll work from a home office on a 38-hour week, Monday to Friday, on a rotating schedule between early and late shifts. The role suits someone who thrives in a fast-paced environment and loves pets.