Pet Care Customer Specialist — Remote & Full-Time

Department Of Education & Training, Victoria; Townsville City; A distancia; AUD 65.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Heaps of development opportunities

Flexible working environment

Up to 50% employee discount

Pawrental leave

Volunteer days

Descripción de la vacante

Pet Circle is seeking a Customer Specialist to join our frontline team. You will support customers remotely through phone, chat and email, handling requests from product information to deliveries while building loyalty and advocacy for our brand.

You will work from a home office on a 38-hour week, with a rotational roster and a strong focus on delivering consistent, high-quality service across all touchpoints. We value fast learners who collaborate and continuously improve.

Formación

• Minimum 2 years’ professional experience in a fast paced environment handling customer requests.
• Experience with online systems and web technologies (CRM, ticketing and order management).

Responsabilidades

• Deliver best in class customer service in a high-volume contact centre, mainly phone-based with live chat and email.
• Resolve customer queries efficiently while building loyalty and advocacy.
• Build genuine connections with customers and their pets to create lasting relationships.
• Own customer problems through to resolution and identify best outcomes for all parties.
• Apply root cause analysis to recurring issues and share insights for process fixes.
• Contribute to continuous improvement across processes, tools and knowledge.
• Add a personalised, human touch to interactions and hit KPIs for CSat, NPS, CLV and retention.

Conocimientos

Customer service

Communication skills

Fast learner

Team collaboration

Herramientas

CRM systems

Ticketing systems

Order management software

Descripción del empleo

Pet Circle is seeking a Customer Specialist to join our frontline team. You will support customers remotely through phone, chat and email, handling requests from product information to deliveries while building loyalty and advocacy for our brand.

You will work from a home office on a 38-hour week, with a rotational roster and a strong focus on delivering consistent, high-quality service across all touchpoints. We value fast learners who collaborate and continuously improve.