Remote Customer Service Specialist – Fast, Friendly Support

Sunny Coast Plumbing And Gas; Australia; Remote; AUD 42,000 - 64,000; Full time

Job summary

Sunny Coast Plumbing And Gas is seeking a friendly Customer Service Representative to join our remote team in Australia. You will handle inquiries via phone, email, and chat, provide product information, process orders, returns, and exchanges, and maintain accurate customer records to ensure satisfaction.

The ideal candidate has 1-2 years of customer service experience, strong written and verbal communication, and the ability to multitask in a fast-paced environment while using Microsoft Office

Qualifications

• High school diploma or equivalent.
• 1-2 years of customer service experience.
• Excellent verbal and written communication.
• Proficiency in Microsoft Office and related software.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer complaints and issues in a satisfactory manner
• Provide product and service information to customers
• Process orders, returns, and exchanges
• Maintain accurate customer records and documentation
• Collaborate with other departments to ensure customer satisfaction
• Continuously improve customer service skills and knowledge of products and services

Skills

Customer service experience

Excellent communication

Problem-solving

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Sunny Coast Plumbing And Gas is seeking a friendly Customer Service Representative to join our remote team in Australia. You will handle inquiries via phone, email, and chat, provide product information, process orders, returns, and exchanges, and maintain accurate customer records to ensure satisfaction.

The ideal candidate has 1-2 years of customer service experience, strong written and verbal communication, and the ability to multitask in a fast-paced environment while using Microsoft Office