Remote Customer Service Specialist – ANZ

Planet; Bunbury; Remote; AUD 42,000 - 65,000; Full time

Job summary

Planet is seeking a Customer Service Representative to join our remote team in Australia. You will handle inquiries via phone, email, and chat, delivering friendly, timely support to clients. Ideal candidates have 1–2 years in customer service, strong communication, problem-solving, and the ability to multitask while maintaining accurate records.

Proficiency in Microsoft Office is a plus. You will collaborate with departments to process orders, returns, and exchanges, and continuously expand

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service experience.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills.
• Ability to multitask and prioritize tasks effectively.
• Proficient in Microsoft Office and other relevant software.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues in a satisfactory manner.
• Provide product and service information to customers.
• Process orders, returns, and exchanges.
• Maintain accurate customer records and documentation.
• Collaborate with other departments to ensure customer satisfaction.
• Continuously improve customer service skills and knowledge of products and services.

Skills

Communication

Problem solving

Multitasking

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Planet is seeking a Customer Service Representative to join our remote team in Australia. You will handle inquiries via phone, email, and chat, delivering friendly, timely support to clients. Ideal candidates have 1–2 years in customer service, strong communication, problem-solving, and the ability to multitask while maintaining accurate records.

Proficiency in Microsoft Office is a plus. You will collaborate with departments to process orders, returns, and exchanges, and continuously expand