Customer Service Representative

Homely Electrical; Penrith City Council; On-site; AUD 50,000 - 60,000; Full time

Job summary

Homely Electrical in NSW Penrith is seeking a professional Customer Service Representative to join our office team on a full-time basis with an immediate start. You will focus on delivering a seamless customer experience from first contact through to job completion.

You will handle inbound and outbound calls, answer enquiries, schedule jobs, and support day-to-day operations while collaborating with a supportive, high-performing team. The role offers an opportunity for growth within the company.

Qualifications

• Professional and confident communication skills.
• Friendly and approachable phone manner.
• Strong organisational and time management skills.
• Highly motivated with a positive attitude.
• Well presented and professional.
• Able to build rapport and trust with customers.
• Comfortable managing inbound and outbound calls.
• Committed to delivering outstanding customer service.
• Eager to learn and grow within the business.

Responsibilities

• Answer inbound customer enquiries
• Follow up customer enquiries and warm leads
• Schedule jobs and appointments efficiently
• Assist in converting enquiries into booked work
• Provide a high standard of customer service
• Support the day-to-day operations of the office
• Work closely with a supportive and high-performing team

Skills

Professional communication

Friendly phone manner

Organisational skills

Motivated

Well presented

Rapport with customers

Inbound & outbound calls

Customer service excellence

Eager to learn

Job description

Join the team at Homely Electrical

Full Time Position | Immediate Start Available

Homely Electrical is seeking a professional, motivated and customer-focused Customer Service Representative to join our growing office team.

This role is ideal for someone who takes pride in delivering exceptional customer service and thrives in a fast-paced, team-oriented environment. You will play an important role in ensuring our clients receive a professional, seamless and positive experience from their first interaction through to job completion.

We are looking for someone who is confident, organised, well presented and genuinely committed to providing the highest level of service to our clients.

• Professional and confident communication skills
• Friendly and approachable phone manner
• Strong organisational and time management skills
• Highly motivated with a positive attitude
• Well presented and professional
• Able to build rapport and trust with customers
• Comfortable managing inbound and outbound calls
• Committed to delivering outstanding customer service
• Eager to learn and grow within the business

The Role

• Answer inbound customer enquiries
• Follow up customer enquiries and warm leads
• Schedule jobs and appointments efficiently
• Assist in converting enquiries into booked work
• Provide a high standard of customer service
• Support the day-to-day operations of the office
• Work closely with a supportive and high-performing team

Why Join Homely Electrical?

• Supportive and professional team environment
• Opportunity for long-term growth and development
• Positive workplace culture
• Established and growing company
• Work with a business that values both its team and its clients

If you are passionate about customer service and want to be part of a growing and professional team, we would love to hear from you.