Customer Service & Scheduling Specialist

Homely Electrical; Penrith City Council; Sur place; AUD 50 000 - 60 000; Plein temps

Résumé du poste

Homely Electrical in NSW Penrith is seeking a professional Customer Service Representative to join our office team on a full-time basis with an immediate start. You will focus on delivering a seamless customer experience from first contact through to job completion.

You will handle inbound and outbound calls, answer enquiries, schedule jobs, and support day-to-day operations while collaborating with a supportive, high-performing team. The role offers an opportunity for growth within the company.

Qualifications

• Professional and confident communication skills.
• Friendly and approachable phone manner.
• Strong organisational and time management skills.
• Highly motivated with a positive attitude.
• Well presented and professional.
• Able to build rapport and trust with customers.
• Comfortable managing inbound and outbound calls.
• Committed to delivering outstanding customer service.
• Eager to learn and grow within the business.

Responsabilités

• Answer inbound customer enquiries
• Follow up customer enquiries and warm leads
• Schedule jobs and appointments efficiently
• Assist in converting enquiries into booked work
• Provide a high standard of customer service
• Support the day-to-day operations of the office
• Work closely with a supportive and high-performing team

Connaissances

Professional communication

Friendly phone manner

Organisational skills

Motivated

Well presented

Rapport with customers

Inbound & outbound calls

Customer service excellence

Eager to learn

Description du poste

Homely Electrical in NSW Penrith is seeking a professional Customer Service Representative to join our office team on a full-time basis with an immediate start. You will focus on delivering a seamless customer experience from first contact through to job completion.

You will handle inbound and outbound calls, answer enquiries, schedule jobs, and support day-to-day operations while collaborating with a supportive, high-performing team. The role offers an opportunity for growth within the company.