Remote Customer Service Officer - Flexible Hours & Training

Labourpower Recruitment Services Pty Ltd; Sydney; A distancia; AUD 45.000 - 65.000; Jornada completa

Descripción de la vacante

LP Consulting Services seeks a Customer Service Officer to join a large service provider in a remote, work-from-home capacity. The role focuses on handling inbound/outbound calls, delivering timely support, and maintaining accurate customer records.

Comprehensive training will be provided, with a supportive team and daily check-ins. The successful candidate will typically have 1–2 years in a similar role, a polished phone manner, and strong organisational skills to manage multiple inquiries and

Formación

• 1–2 years in a similar customer service role.
• Polished & professional phone manner.
• Clear & concise communication.
• Highly organised.

Responsabilidades

• Handle inbound and outbound calls, providing timely support and accurate product information.
• Maintain detailed records of customer interactions in the CRM.
• Aim to resolve inquiries efficiently to meet KPIs (40–60 calls per day).
• Provide excellent customer service and investigate problems until complete resolution.
• Collaborate with team and participate in daily catch ups and mentoring/training as needed.

Conocimientos

Call center experience

Polished phone manner

Clear communication

Highly organised

Descripción del empleo

LP Consulting Services seeks a Customer Service Officer to join a large service provider in a remote, work-from-home capacity. The role focuses on handling inbound/outbound calls, delivering timely support, and maintaining accurate customer records.

Comprehensive training will be provided, with a supportive team and daily check-ins. The successful candidate will typically have 1–2 years in a similar role, a polished phone manner, and strong organisational skills to manage multiple inquiries and