Remote Customer Contact Specialist

Serco; Melbourne; Remote; AUD 34,000 - 49,000; Full time

Benefits offered by this job

100% remote role

Paid training (23 days)

Employee discounts program

24/7 EAP

Career development opportunities

Job summary

Serco is hiring a Customer Contact Officer for a 100% remote role in Australia. You will handle inbound and outbound calls, provide accurate information, and maintain detailed records to support a government client.

The position offers full-time hours (38 per week) with a Monday–Friday schedule and no weekend work. You will receive 23 days of paid, fully remote training and access to Serco's rewards program and 24/7 Employee Assistance Program.

Qualifications

• Complete pre-employment checks, including relevant security and Police clearances.
• Provide evidence of Australian citizenship (passport, birth certificate or citizenship certificate).
• Complete online skills-based assessments as part of the recruitment process.
• Attend an information session to learn about the role and working for a government organisation.

Responsibilities

• Responding to inbound calls, offering clear and accurate information to assist customers.
• Conducting outbound calls to follow up on enquiries, resolve issues and collect necessary details.
• Navigating procedures and knowledge articles to provide timely information to customers regarding our client’s public service.
• Keeping detailed and accurate records of customer interactions.

Skills

Customer service

Communication skills

Phone support

Problem solving

Empathy

Job description

Serco is hiring a Customer Contact Officer for a 100% remote role in Australia. You will handle inbound and outbound calls, provide accurate information, and maintain detailed records to support a government client.

The position offers full-time hours (38 per week) with a Monday–Friday schedule and no weekend work. You will receive 23 days of paid, fully remote training and access to Serco's rewards program and 24/7 Employee Assistance Program.