Customer Experience Officer - Hybrid/Remote - Permanent

Stellar Recruitment; Brisbane; Hybrid; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Training provided

Hybrid work option

Job summary

Stellar Recruitment in Hawthorne is seeking a Customer Service Officer for a permanent, full-time role. You will be the first point of contact for clients, guiding them from initial enquiry to signed service agreements, with warm inbound enquiries and varied communication channels.

You’ll join a collaborative team, hold strong organisational and communication skills, and adapt quickly to new systems. The role offers training, a supportive environment, and potential for a four-day week for the

Qualifications

• Background in customer service or administration welcomed.
• Experience in fast-paced environments is helpful.
• Willing to learn new systems quickly and accurately.

Responsibilities

• Respond to new client enquiries.
• Explain services and answer questions.
• Follow up referrals, documentation and service agreements.
• Keep clients moving through onboarding.
• Coordinate appointments and support therapist scheduling.
• Maintain accurate information across HubSpot and other systems.
• Manage multiple priorities in a busy environment.

Skills

Organised

Client communication

Written & verbal

Proactive follow-up

Multitasking

Team player

Tools

HubSpot

Job description

We’re looking for an efficient, capable Customer Service Officer who thrives in a busy environment and provides an exceptional experience for clients and their families.

The role:
You’ll be one of the first points of contact for new clients, supporting them from their initial enquiry through to a signed service agreement.

There’s no cold calling. You’ll be working with warm inbound enquiries and managing a mix of phone, email, text and administration.

• Respond to new client enquiries
• Explain services and answer questions
• Follow up referrals, documentation and service agreements
• Keep clients moving efficiently through the onboarding process
• Coordinate appointments and support therapist scheduling
• Maintain accurate information across HubSpot and other systems
• Manage multiple priorities in a busy environment

Customer Service Officer Hawthorne | Permanent

We’re looking for an efficient, capable Customer Service Officer who thrives in a busy environment and provides an exceptional experience for clients and their families.

The role:
You’ll be one of the first points of contact for new clients, supporting them from their initial enquiry through to a signed service agreement.

There’s no cold calling. You’ll be working with warm inbound enquiries and managing a mix of phone, email, text and administration.

• Respond to new client enquiries
• Explain services and answer questions
• Follow up referrals, documentation and service agreements
• Keep clients moving efficiently through the onboarding process
• Coordinate appointments and support therapist scheduling
• Maintain accurate information across HubSpot and other systems
• Manage multiple priorities in a busy environment

About you:
We’re open on background and happy to train the right person. You might already work in customer service or administration, or come from a fast-paced retail or hospitality environment.

You’ll be:

• Efficient and highly organised
• Confident and personable with clients
• Quick to learn new systems
• Strong across written and verbal communication
• Proactive with follow-up
• Comfortable working at pace and switching between priorities
• A genuine team player who is happy to jump in and support others

What’s on offer:

• Permanent opportunity with an immediate start
• Full-time preferred, however a four-day week could be considered for the right person
• Office-based initially, with the opportunity to work from home 1–2 days per week once established
• Full training and support provided
• Join a collaborative, fast-paced team.

For more information or a confidential conversation about the opportunity, contact Phillippa Welsh at ***********@stellarrecruitment.com.au

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