Remote Client Services & Scheduling Administrator

Sarah Cobbett Occupational Therapy; Gold Coast City; Remote; AUD 34,000 - 41,000; Full time

Job summary

Sarah Cobbett Occupational Therapy is seeking a Client Services Administrator to coordinate client services, clinician scheduling and general practice administration across South East Queensland. The role balances client location, travel efficiency and clinician availability to keep a responsive, organised schedule.

This full-time, work-from-home position requires strong communication, solid scheduling skills and meticulous administration to support clinicians and clients throughout the care

Qualifications

• Strong administration and organisational skills.
• Professional and confident telephone communication.
• Excellent written communication.
• Strong attention to detail.
• Good judgement and problem-solving ability.
• Confidence managing calendars and changing priorities.
• Ability to work independently within established processes.
• Strong computer and general technology skills.
• Professional and patient approach when communicating with clients.
• Reliability and accountability when working remotely.

Responsibilities

• Managing inbound phone calls and client enquiries.
• Processing new referrals and client information.
• Coordinating new client onboarding and administrative processes.
• Scheduling initial Occupational Therapy assessments.
• Scheduling ongoing client appointments.
• Coordinating equipment and assistive technology trials.
• Arranging joint appointments with builders, suppliers and other providers.
• Managing appointment changes, cancellations and rescheduling.
• Coordinating clinician calendars based on geographic location and travel efficiency.
• Monitoring clinician availability and capacity when allocating appointments.
• Communicating appointment information with clients, families and relevant stakeholders.
• Maintaining accurate client and appointment information within practice systems.
• General reception and administrative duties.
• Supporting the smooth progression of clients through the practice's service processes.

Skills

Administration

Scheduling

Phone etiquette

Written communication

Attention to detail

Problem solving

Calendar management

Independent work

Technology skills

Remote work

Healthcare admin

Job description

Sarah Cobbett Occupational Therapy is seeking a Client Services Administrator to coordinate client services, clinician scheduling and general practice administration across South East Queensland. The role balances client location, travel efficiency and clinician availability to keep a responsive, organised schedule.

This full-time, work-from-home position requires strong communication, solid scheduling skills and meticulous administration to support clinicians and clients throughout the care