Client Relations and Administration Officer - Part Time

Clarity Health Care; Kingston; On-site; AUD 33,000 - 44,000; Part time

Job summary

Psychology South & Wellbeing Services, part of the Clarity Health Care Group, is expanding its Kingston clinic and seeking a Client Relations and Administration Officer on a part-time basis. You will manage the front desk, coordinate bookings, handle patient inquiries, and process payments within a supportive team.

The role suits someone with 1–2 years of admin experience, ideally in healthcare, who is organized, detail-oriented, and enjoys helping people.

Qualifications

• Experience in front desk and reception duties is preferred.
• Healthcare industry experience is desirable.
• MS Office and practice software familiarity requested.
• Flexible to cover shifts for sick and annual leave.

Responsibilities

• Handle busy reception and greet clients professionally.
• Liaise with referral sources via phone and email about bookings and inquiries.
• Manage multiple clinicians' diaries and schedule appointments in the practice software.
• Process payments and Medicare rebates, and bill clients where applicable.
• Ensure front desk runs smoothly and is well-maintained.
• Support team members and clinic operations collaboratively.

Skills

Client relations

Administration

Time management

Multitasking

Communication

Attention to detail

Team player

Phone skills

Tools

MS Office (Word, Excel)

Halaxy

3CX

Job description

Psychology South & Wellbeing Services is a busy and established private psychology practice part of the Clarity Health Care Group. We provide private psychological therapy, counselling, assessment and other allied health support for Hobart, Kingston and the Channel communities. Psychology South & Wellbeing Services has grown over the years and has recently expanded into a larger clinic in Kingston, and we require an additional Client Relations and Administration Officer to support our wonderful and growing team.

We are seeking an experienced part-time administration member for at least 2 days a week with the potential of a rotating Saturday shift, however more days will become available in the near future (up to 4 or 5 total). We are looking for someone wanting to grow into their next long-term position, being a core member of a busy team in a supportive environment.

You will be responsible for front desk duties whilst providing outstanding attention to detail with a caring and friendly nature. To enjoy this role, you must love helping people, being busy, learning new software and processes, being organised and methodical, and having fantastic time management skills.

This position requires excellent interpersonal and communication skills as well as written and word processing skills (e.g., Excel, Word, email).

Key Skills We Are Looking For Include

• Passion to help and support clients and clinicians
• Ability to work alone and in a team
• Excellent time management skills and working with deadlines
• Ability to be efficient and thrive in a fast-paced environment
• Ability to multitask and able to adapt to new systems and programs
• Strong attention to detail
• Great phone and interpersonal skills
• Ability to remain calm & composed during busy periods
• Energy, warmth and enthusiasm!

This long-term role includes general reception and administrative tasks (would suit an all-rounder), including but not limited to:

• Managing a busy reception and welcoming and greeting clients
• Liaising with referral sources regarding bookings and general client enquiries, both via phone and email correspondence
• Managing multiple clinicians' diaries (team of 25+); scheduling appointments, and related data entry into practice software
• Processing payments, Medicare rebates and billing clients
• Ensuring that the front office runs smoothly and is well-maintained
• Supporting team members and working collaboratively to support our clients, clinicians and clinic as a whole

The role would suit someone with previous administration experience (1-2 years) and/or experience in the healthcare industry.

Experience in MS Office applications, 3CX, and Halaxy desirable.

Must be flexible to cover shifts for sick and annual leave.

There is scope for career development and advancement within Psychology South and the wider Clarity Health Care Group.

• please note that if you, or a member of your family, are a current or former client of Psychology South we are unfortunately unable to proceed with recruitment.