Remote Scheduling Coordinator for Community Care

Usa; NURIOOTPA; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Not-for-profit salary packaging up to

Employee Assistance Program (EAP)

Job summary

South Australia Country Home Services is seeking a Scheduling Coordinator to manage rosters for community Home Care Workers and balance client needs with worker availability. The role is based in Nuriootpa with flexible work-from-home options for the right applicant.

Shifts run 7:00am–6:00pm, five days per week, with occasional weekend work. Responsibilities include arranging replacements, monitoring unallocated shifts, and ensuring timely coverage while delivering quality service and strong

Qualifications

• Availability to work across the full 7:00am-6:00pm span, 5 days a week, including occasional weekend shifts
• Ability to work on site at Nuriootpa office
• Certificate III in Individual Support (or relevant qualification) or be willing to obtain
• Valid police check with aged care stated as the purpose or NDIS worker check (or a willingness to obtain)
• Previous experience scheduling and allocating Home Care Workers
• Experience with rostering software
• Ability to manage competing priorities and multi-task in a fast-paced workplace
• Excellent written, verbal and listening communication, and strong interpersonal skills
• Demonstrated ability to manage your time and workload independently while collaborating in a team
• An empathetic approach to working with our clients and team members
• Visual Care knowledge
• Experience in the aged care sector

Responsibilities

• Schedule Home Care Workers according to client preference and worker availability
• Coordinate replacement workers for planned and unplanned leave
• Update Care Worker availability and monitor unallocated shifts to ensure coverage as quickly as possible
• Analyse worker availability against client requirements to make the most efficient use of resources
• Monitor, manage and action notifications from Care Partners and Home Care Workers
• Provide excellent customer service on our dedicated Scheduling Phone Line

Skills

Multitasking

Time management

Customer service

Communication skills

Team collaboration

Rostering software

Education

Certificate III in Individual Support

Tools

Rostering software

Job description

South Australia Country Home Services is seeking a Scheduling Coordinator to manage rosters for community Home Care Workers and balance client needs with worker availability. The role is based in Nuriootpa with flexible work-from-home options for the right applicant.

Shifts run 7:00am–6:00pm, five days per week, with occasional weekend work. Responsibilities include arranging replacements, monitoring unallocated shifts, and ensuring timely coverage while delivering quality service and strong