Remote Claims & Scheduling Manager

Alliance Building Pty Ltd; Melbourne; Remote; AUD 65,000 - 90,000; Full time

Job summary

Alliance Remediation in Melbourne seeks an organized Scheduler/Claims Manager to keep jobs moving from the first call through to the final invoice. You’ll book technicians, manage insurance claims, and ensure reports, quotes and invoices go out on time.

You’ll work with insurers, builders and homeowners, track progress, coordinate equipment and subcontractors, and handle invoicing and payments. This is a full-time remote role, ideally based within 1.5 hours of Melbourne CBD with a well-equipped

Qualifications

• Experience in scheduling, dispatch or claims coordination in restoration, insurance repairs, building or trades.
• Highly organized with the ability to manage many jobs and shifting priorities.
• Clear professional communication with insurers, builders and homeowners.

Responsibilities

• Receive new jobs and set them up in ServiceM8.
• Schedule technicians for make-safes, assessments and remediation works.
• Manage end-to-end insurance claims with insurers, loss adjusters and customers.
• Track job progress to deliver initial reports, scopes and quotes on time.
• Coordinate equipment and book trades and subcontractors.
• Raise invoices and follow up outstanding payments.
• Keep customers informed during stressful days.

Tools

ServiceM8

Microsoft 365

Job description

Alliance Remediation in Melbourne seeks an organized Scheduler/Claims Manager to keep jobs moving from the first call through to the final invoice. You’ll book technicians, manage insurance claims, and ensure reports, quotes and invoices go out on time.

You’ll work with insurers, builders and homeowners, track progress, coordinate equipment and subcontractors, and handle invoicing and payments. This is a full-time remote role, ideally based within 1.5 hours of Melbourne CBD with a well-equipped