Brisbane Insurance Restoration Scheduler - Fast-Paced

Marble Group; Brisbane; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Permanent role

Insurance restoration sector

Supportive team

Busy industry

Fast-paced workload

Growth opportunities

Job summary

Marble Group is seeking an experienced Restoration Scheduler to join their Brisbane team. You will coordinate Restoration Technicians across a busy portfolio of insurance claims, ensuring efficient scheduling from initial response to completion.

In this role you will manage technician diaries, allocate resources across multiple claims, prioritise urgent attendances and liaise with policyholders, insurers and internal teams to keep jobs on track.

Qualifications

• Must have experience scheduling Restoration Technicians within the insurance restoration industry.
• Understand restoration workflows and technician requirements.
• Ability to coordinate multiple technicians and jobs at once.

Responsibilities

• Scheduling and allocating Restoration Technicians across multiple insurance claims
• Coordinating initial attendances, emergency works, equipment checks and follow-up visits
• Managing technician diaries, workloads and geographical runs
• Prioritising urgent restoration and make-safe attendances
• Rescheduling and reallocating technicians as priorities change throughout the day
• Liaising with policyholders, technicians, insurers, assessors and internal restoration teams
• Monitoring job progress and ensuring required attendances are booked within appropriate timeframes
• Updating job management systems, appointments and job notes
• Ensuring technicians have the correct job information prior to attending site
• Providing general coordination and administrative support to the restoration team

Skills

Scheduling

Organisation

Time management

Communication

Attention to detail

Stakeholder liaison

Restoration systems

Job description

Marble Group is seeking an experienced Restoration Scheduler to join their Brisbane team. You will coordinate Restoration Technicians across a busy portfolio of insurance claims, ensuring efficient scheduling from initial response to completion.

In this role you will manage technician diaries, allocate resources across multiple claims, prioritise urgent attendances and liaise with policyholders, insurers and internal teams to keep jobs on track.