Claims Manager / Scheduler

Alliance Building Pty Ltd; Melbourne; Remote; AUD 65,000 - 90,000; Full time

Job summary

Alliance Remediation in Melbourne seeks an organized Scheduler/Claims Manager to keep jobs moving from the first call through to the final invoice. You’ll book technicians, manage insurance claims, and ensure reports, quotes and invoices go out on time.

You’ll work with insurers, builders and homeowners, track progress, coordinate equipment and subcontractors, and handle invoicing and payments. This is a full-time remote role, ideally based within 1.5 hours of Melbourne CBD with a well-equipped

Qualifications

• Experience in scheduling, dispatch or claims coordination in restoration, insurance repairs, building or trades.
• Highly organized with the ability to manage many jobs and shifting priorities.
• Clear professional communication with insurers, builders and homeowners.

Responsibilities

• Receive new jobs and set them up in ServiceM8.
• Schedule technicians for make-safes, assessments and remediation works.
• Manage end-to-end insurance claims with insurers, loss adjusters and customers.
• Track job progress to deliver initial reports, scopes and quotes on time.
• Coordinate equipment and book trades and subcontractors.
• Raise invoices and follow up outstanding payments.
• Keep customers informed during stressful days.

Tools

ServiceM8

Microsoft 365

Job description

Alliance Remediation is a family-owned Melbourne restoration business that has been looking after homes and properties for 10 years. We specialise in mould, water and fire remediation for homeowners, insurers, builders and property managers.

We’re looking for an organised, switched-on Scheduler / Claims Manager to keep our jobs moving, from the first call through to the final invoice. You’ll be the hub of the operation. You’ll book and schedule our technicians, manage insurance claims from start to finish, and make sure every report, quote and invoice goes out on time.

What you’ll do

Receive new jobs and work orders from insurers, builders and clients, and set them up in ServiceM8

Schedule technicians for make-safes, assessments, remediation works, equipment drop-offs and pick-ups, and monitoring visits

Manage claims end to end: liaise with insurers, loss adjusters, builders and customers, and follow up approvals and variations

Track each job through every stage so that initial reports, re-attendance reports, scopes and quotes are delivered on time

Coordinate equipment across jobs (air movers, dehumidifiers, air scrubbers) and book trades and subcontractors

Raise invoices once works are complete and follow up outstanding payments

Keep customers informed and reassured, often on one of the most stressful days they’ve had

About you

Experience in scheduling, dispatch or claims coordination, ideally in restoration, insurance repairs, building or a trade business

Highly organised: you can manage a busy board of jobs and shifting priorities without dropping the ball

A clear, professional communicator on the phone and by email with insurers, builders and homeowners

Confident with job management software (ServiceM8 experience highly regarded) and Microsoft 365

An understanding of the insurance claims process and IICRC or restoration terminology is a bonus, but we’ll train the right person

Calm under pressure, with a can-do attitude and genuine care for customers

What we offer

A key role in a growing business, with room to progress as we build out our office team

Varied, fast-paced work where no two days are the same

A supportive, hands-on team that backs each other up

A full-time position, 40 hours per week

A fully remote role, ideally for someone based within 1.5 hours of the Melbourne CBD who has a well-equipped, professional home office

Some on-call work may be required. We’ll discuss this at interview, and it will be paid accordingly