Remote Australia: Growth & Renewal CSM

Storable Australia - Newbook (LinkedIn); Australia; Remote; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

4 weeks leave

Parental leave

Volunteer time off

Mental health resources

Paw'ternity Leave

Job summary

Newbook is seeking a Customer Success Account Manager in Australia (remote). You will own relationships with a portfolio of hospitality clients, focusing on retention, account growth, and partnerships, driving adoption of Payments and Enterprise solutions, reducing churn, and expanding recurring revenue.

You will serve as a trusted partner to decision-makers, uncover opportunities, negotiate renewals, and ensure customers see Newbook as essential to their success.

Qualifications

• 4+ years in Hospitality Operations, Customer Success, Account Management, or Strategic Partnerships.

Responsibilities

• Build executive-level relationships with customers to strengthen Newbook's position as a trusted partner.
• Own a portfolio of accounts, driving renewals and long-term retention.
• Identify upsell and cross-sell opportunities across Payments and Enterprise modules.
• Collaborate with Sales, Product, and Support to align customer needs with company initiatives.
• Share market and customer insights to inform product strategy and GTM initiatives.

Skills

Hospitality Ops

Customer Success

Account Management

Strategic Partnerships

Commercial Acumen

Stakeholder Mgmt

Job description

Newbook is seeking a Customer Success Account Manager in Australia (remote). You will own relationships with a portfolio of hospitality clients, focusing on retention, account growth, and partnerships, driving adoption of Payments and Enterprise solutions, reducing churn, and expanding recurring revenue.

You will serve as a trusted partner to decision-makers, uncover opportunities, negotiate renewals, and ensure customers see Newbook as essential to their success.